Mortgage Bank Sales Consultant At Wells Fargo
Austin, Texas, United States
Hired by Wells Fargo Home Mortgage to pre-qualify, consult, and originate home loans, contributing to its position as the second largest retail mortgage originator in the United States.Managed a cross-functional team of internal fulfilment (processing, underwriting, closing), real estate agents, title company, appraiser, etc. to execute timely residential mortgage loan purchase and refinance transactions. Consistently received 100% Net Promoter Scores for customer experience satisfaction surveys.Implementation and facilitation of Partner Plans for Branches: Monthly Profit & Loss Reviews with branch managers, designed to increase mortgage retention with existing customers. Identification and conversion of new opportunities across Wells Fargo Premier Banking, Business Banking and Wells Fargo Advisors,resulting in 20% increase in branch-level closed transactions.Maintained and communicated a broad platform of Wells Fargo marketing items to educate and create awareness of Wells Fargo Home Mortgage products and services to customers and vendors.Evaluated the Treasury bond markets for optimal mortgage interest rate pricing, resulting in increased transactional cost saving for customers.Ensured compliance with all relevant anti-money laundering and know-your-customer regulations to maintain the financial integrity of the organization.Expanded and maintained comprehensive knowledge of underwriting requirements for conventional, FHA, VA and Jumbo loans, ensuring accurate loan processing and compliance with lender guidelines.