Honored and Humbled to lead the best group of IT folks you have ever seen.

• Lead ITSM portfolio management and process improvement• Lead teams of infrastructure, security, support (tier 1, 2, 3) and DevOps personnel• Lead team in HITRUST certification process• Partner with development on SDLC• Partner with PMO on project delivery and streamlining of project technology requests• Partner with business units on process and revenue cycle improvement, client satisfaction• Build and maintain relationships with executive leadership team and internal stakeholders• Responsible for IT projects, resources, and triple constraints• Responsible for managing vendor relationships and execution of RFPs, NDAs, MSAs, and vendor selection criteria• Responsible for recruiting, hiring, staff development, and building/maintaining positive culture• Manage IT budget, renewals, credit card accounts, equipment, Azure/AWS/Data accounts• Within 90 days, converted manual deployment process to ~95% automated deployments• Created first end-to-end value stream map and client lifecycle with swim lanes for all departments

Lead business analyst team and PMOPPM Pipeline (C-Level through project/task level)Agile/Scrum coaching and evangelistBusiness to IT engagementSDLC and resource managementAutomated testing practices/structureApplication development managementChange management

Business analysisChange and deployment managementTest managementSharePoint team site creator/managerSDLCM&A technical project managementITSM with ServiceNow

Project manager for enterprise and transformation projectsBusiness analysisSupport in an ITIL formatTechnical documentation and training

Squad leader in Kosovo (2004)Squad leader in Sinai, Egypt (2009)Safety officer for firing range, battalion level trainingField Artillery leadership positions: gunner, ammo team chief, gun chiefElectronic communications squad leaderMilitary police squad leader