Christopher Mulei Email & Phone Number

Nairobi, Kenya, Ke

Nairobi, Kenya, Ke

PHP Database integrations in Laravel/ Vue Js. MySQL, MongoDB HTML, CSS, JS, Twitter Bootstrap

• Interviewing and hiring all employees• Supervising all staff• Drafting cheques, invoices and receipts• Minimising expenditure as well as managing income• Directly Liaising with clients

Nairobi, Nairobi, Ke

Analyze applicant’s financial status, credit and property evaluations to determine feasibility of granting credit cardsReceive applications and process preliminary documentation on credit cardsAnalyze and evaluate credit card requests and prepare written submission for consideration by the Credit Card Committee.Preparing reports on highest risk accounts including recommendations for resolution to credit card management committee. Review credit card agreements and other documentation to ensure that they are complete and accurate according to the policy.Handle core banking queries on debit and credit cards including complaints and take appropriate actions on them.Generating list of new and expiring (debit/credit) cards for production and dispatching the same once received from Delarue to respective DTB branchesMaintaining records of card received and dispatched to branchesEmail credit card balance statements upon requestsManaging ATM Loads and reconciliations and posting the same on Flex Cube.Handling all Mobile banking queries on MPESA portal-B2C and C2B.Managing re-pins of all DTB debit and Credit cards.Handling all captured cards.DTB and Non-Dtb and ensure the same are billed and posted.Process new applications on debit and credit cards.Handling cash retracts/not dispensed in all DTB/Pesa Point machines for all customers as raised.Resolving DTB Mobile alert service(SMS)issuesAnswer phones and respond to customer requests at DTB Card Centre. Respond to NATIONHELA money transfer service queries .Updating NatioHela social Network PlatformManaging NationHela-Mpesa portal to ensure timely transactions.Calling out clients to collect Debit/credit Cards.Following up on clients with overdrawn account to fund the same.Alerting clients to collect cheque books once dispatched to the branch.Complete call logs and reports. Identify, research, and resolve customer issues using the computer system.

• Maintains records through filing, retrieval, retention, storage, compilation, coding, updating and destruction.• Transcribes correspondence from dictation.• Types routine correspondence and reports from dictation or handwritten copy using personal computer. • Opens sorts and screens mail.• Answers telephone, screens callers, relays messages, and greets visitors.• Operates office equipment such as photocopier, fax machine, and calculator; coordinates the servicing of equipment.• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.• Completes various request forms for office supplies and equipment as directed

Bachelor Of Science In Communication And Public Relations

Diplomain It, Computer/Information Technology Administration And Management