• Responsible for providing end to end white glove service, ownership, partnership, research, and proactive support for the Financial Center Brokerage Sales associates and call center associates. • Deliver complete and concise explanations to inquiries providing point of call resolution for issues (i.e., Client/Associate tech errors, account updates, and client research).• Demonstrate a cooperative, professional, and positive work demeanor while adhering to department call center metrics requirements, such as schedule adherence, duration, CMC call tracking, production, and call quality assessments.• Self-up skilling in TCPA/Funding/NIGO to assist in queues.• Conduct peer to peer onboarding and training to minimize or negate any failed audit/quality. • Successfully trained 9 new hire employees. • Assist management with research inquiries and follow up.

• Successfully guide aircrafts to the gate on arrival and take off.• Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport• Adhere to safety guidelines and maintain safe working conditions• Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders.