Sr. Client Support & Patient Services Specialist
โข Delivered welcoming greetings and assisted patients with comprehensive, clear information about healthcare processes.โข Managed front desk operations for U.S.-based healthcare facilities, ensuring smooth patient flow and service excellence.โข Scheduled, canceled, and rescheduled patient appointments via EHR and PM systems, optimizing healthcare resources.โข Registered patients, maintaining accurate demographic and insurance details for efficient scheduling and billing.โข Maintained detailed electronic medical records (EMR), uploading essential documents for seamless care.โข Provided instructions and support to patients, helping them connect with providers and resolve appointment issues.โข Confirmed patient attendance, managed referrals, and collected medical history for updated files.โข Collaborated with departments to align patient schedules and enhance resource use.โข Handled Controlled and Non-Controlled Substances prescriptions, sent prescriptions to pharmacies as needed.โข Responded to inquiries with empathy, offering clarity on services, insurance, and billing policies.โข Assisted patients with billing, generated statements, reviewed accounts, and processed payments.โข Investigated complaints, coordinated with internal teams to resolve coding and billing errors.โข Liaised with billing for insurance eligibility and claims, contacted insurers, and supported the AR team.โข Supported debt collection, contacting patients for payment discussions, setting plans, and sending reminders.โข Maintained thorough EMR and billing documentation, ensuring audit compliance and adherence to HIPAA.โข Enhanced patient intake efficiency, reducing wait times and contributing to improved satisfaction.โข Continuously improved billing workflows and revenue cycle efficiency, shared insights in team meetings and ensured compliance with updated healthcare laws and billing practices.โข Utilized specialized billing software to manage accounts, monitor collections, and generate reports.