Josh King Email & Phone Number

Boulder, Co, Us

Boulder, Colorado

Boulder, Colorado

Works as a customer contact for technical and support issues, facilitating cross-functional solutions to issues. Deliver post-sales support and solutions to the LogRhythm customer base while serving as an advocate for customer needs. Resolve pre and post sales technical customer inquiries via phone and electronic means, as well as non-technical questions regarding the use of and troubleshooting for our software. Drive resolution of technical support issues, including personally handling and providing technical guidance to internal teams.

Longmont, Colorado

Fort Benning, Ga

-Managing and checking the overall server health and functionality-Monitoring SharePoint disk space usage through the built-in SharePoint reports for each site collection-Managing SharePoint permissions-Analyzing and reporting upon SharePoint usage and activity-Moving/copying sites-Supporting network load balancing needs and ensuring it's correct operation (NLB)-Regular review of the events and messages in Event Viewer and Performance Monitor-Regular review, clean-up, management and configuration of SharePoint accounts and sites-Regularly analyzing SharePoint content and storage-Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth)-Setting up alerts and enforcing policies-Regularly auditing the SharePoint environment-Identifying and reporting governance violations-Checking for operating system, SQL Server and SharePoint patches and cumulative updates

Fort Benning, Ga

-Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware-Respond to queries either in person or over the phone-Write training manuals-Train computer users-Maintain daily performance of computer systems-Respond to email messages for customers seeking help-Ask questions to determine nature of problem-Walk customers through problem-solving process-Install, modify, and repair computer hardware and software-Clean up computers-Run diagnostic programs to resolve problems-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems-Install computer peripherals for users-Follow up with customers to ensure issues has been resolved-Gain feedback from customers about computer usage-Run reports to determine malfunctions that continue to occur

Fort Benning, Ga

-Schedule usage and connections of bridges and non-bridged IP and ISDN, classified and non-classified VTC rooms-Assist in design of new VTC systems-Install and maintain, troubleshoot, fix and repair IP and analog cameras, cables, and encoders-Provide system administration, maintenance, and installation and installation for software camera application and clients-Perform inventory of all assigned equipment quarterly on the first working day of the first month of each FY quarter. Document all VTC equipment to keep accurate records of location of equipment at all times. Provide property accountability logs as requested-Maintain and repair current mass notification system-Provide monthly status report on the first working say of each month to reflect operations from the prior month-Prepare weekly active report (WAR)

Fort Benning, Ga

-Account Creation – User Services (TS-Windows Servers).-Group Membership Issues – User Services (TS-Windows Servers) -Access to Resources (file systems, servers, etc.) - User Services (TS-Windows Servers) -Password Questions/Issues – User Services (TS-Windows Servers) -File System Security – User Services (TS-Windows Servers) -Departmental Migration to Active Directory – User Services (TS-Windows Servers) -Group Policy Creation/Troubleshooting – User Services (TS-Windows Servers)-Data Migration to existing File Systems/File Servers – User Services (TS-Windows Servers)-Domain/Tree Replication – UCC (TS-UCC/Windows Servers) -Directory Services Issues – UCC (TS-UCC/Windows Servers)-Domain Trusts – UCC (TS-UCC/Windows Servers). Domain Controller Hardware and OS Support – UCC (TS-UCC/Windows Servers) -Requests for Servers (Application/File/Database) – UCC (TS-UCC/Windows Servers) -Requests for Additional Space for Existing File Systems – UCC (TS-UCC/Windows Servers) -Data Migration/User Creation for Departments on New File Systems (Celerra/New File Server) –UCC (TS-UCC/Windows Servers) -DNS Resolution – UCC (TS-UCC/Windows Servers)

Fort Benning, Ga

-Mailbox Creation-Distribution list creation-Creating and configuring public folders-Configuring connectors (SMTP etc)-Configuration of relays-Setting mailbox policies-Setting server policies-Ensure local GC availability and functionality-Configuration of outlook -Checking and restoration of backups

Fort Benning, Ga

-Provides solutions for when when units are on the move and the network, equipment, and protocols rapidly change-Support both static and dynamic IP-Enable seamless operation where some subnets have high bandwidth, but high latency and others have low bandwidth and high latency-Accommodate subnets that are already very close to the saturation point-minimizing the demand on the network and the monitored systems-Ensure security requirements are upheld-Enable field upgradeable with patches and updates to enable scalable and extensible functionality in the field

Fort Benning, Ga

-Verified that all requirements for system access to an information system were met and that there was a signed acceptable use agreement on file-Assisted in the preparation, distribution, coordination, and maintenance of plans, instructions, policies, guidance and standard operating procedures necessary for implementation of the Command's IA program, and served as the subject matter expert for the Command's IA program-Ensured annual IA awareness training was completed by all users with access to the information system-Assisted the supported IAM (Information Assurance Officer) in ensuring that a certification and accreditation package (tactical and garrison) was prepared and maintained in accordance with the DOD Information Assurance Certification and Accreditation Procedures for an organization that may deploy into a theater of operation while still in garrison-Ensured that implementation and verification of compliance with the command's standard operating procedures addressed the reporting of security violations and incidents to the serving regional computer emergency response team, in accordance with section VIII (incident and intrusion) of AR 25-2-In coordination with the supported lAM, ensured that distribution of incident and security violation reports was not limited to the supporting regional computer emergency response team. Notification must be made in writing to all levels of leadership, as established in the command's policy and procedures

Fort Benning, Ga

-Selected, managed and acquired resources (both hard copy and electronic) to meet my organization's current and anticipated needs-Classifying, collating and storing information, usually using special computer applications, for easy access and retrieval-Creating and searching databases-Cataloguing and indexing materials-Scanning and abstracting materials -Conducted information audits-Developed and managed electronic resources using online databases and content management systems-Writing ad editing reports, publications and website content-Developed and managed internal information resources and networks via intranet sites-Oversaw the development of new information systems-Ran effective enquiry and current awareness or 'alerting' services and developed communication strategies-Provided training and advice to colleagues and sometimes clients on the use of electronic information systems-Gave presentations and individual consultations

Fort Benning, Ga

-Provide configuration, operation, and maintenance of Force XXI Battle Command Brigade and Below - Blue Force Tracker (FBCB2-BFT) software and the Data Automated Communications Terminal (DACT) -Maintain the FBCB2-BFT and DACT by configuring and troubleshooting the system in accordance with supporting technical documentation

Fort Benning, Ga

-Installed, configured, operated, aligned, conducted performance tests, and performed unit and direct support maintenance on satellite communications equipment and associated devices-Conducted stressed and unstressed network operations-Performed quality control tests on circuits, trunk groups, systems, and ancillary equipment -Installed, operated, performed strapping, restrapping, preventive maintenance checks and services and unit level maintenance on communication security devices-Prepared system and equipment related forms and reports -Installed tactical satellite antenna equipment-Operated and performed preventive maintenance checks and services on assigned communications equipment and vehicles-Installed, operated, and performed preventive maintenance checks and services on power generators-Provided technical assistance to subordinates engaged in the operation and maintenance of satellite communication systems-Identified and reported electronic jamming and deception, and applied appropriate electronic countermeasures-Performed complex and multifaceted tasks associated with stressed and unstressed network operations -Supervised and performed alignment, control functions, and direct support maintenance on assigned communications equipment-Ensured backup equipment, spares, and repair parts are available to sustain system operations-Compiled system and network statistics for reports

Information Systems Operator-Analyst, Information Technology, 3.4

The course began at the basics of physical computer repair and continued into TCP/IP, network engineering, network security, routers.

International Business, Real Estate