Matthew Cutler Email & Phone Number

Ketchikan, Alaska, United States

- Assist Operations Manager and Sales & Service Manager in ongoing development of division orientation and training program. - Maintain the orientation schedule and structure of breakout sessions. - Create and implement an onboarding program for new hires - Create and maintain training checklists for all port positions to include in orientation binders - Assist Managers in recruiting and interviewing new crew - Assist Operations Manager in initial crew assignments and scheduling - Maintain safe and sustainable crew schedule - Conduct tour audits to ensure crew are properly executing their position duties - Ensure crew meets and exceeds the standards of True Alaskan Hospitality - Serve as relief crew when necessary - Assist Operations Manager as Housing Administrator - Coordinate Housing assignments with attention to arrivals and departures - Assist with Tour Development - Other Duties as assigned

Ketchikan, Alaska, United States

- Work with the Management team to create a training program for seasonal positions within Cape Fox Tours.- Support the Management team by implementing the training program including policies, regulations, and procedures, along with tracking compliance for DOT regulations. This may include providing training materials for DOT auditing purposes. - Advise Management team on safety issues and compliance in specific projects and operations. - Assist with transportation schedules for Cape Fox Tours and its partners. - Analyze and report incident reports, metrics, and injuries to institute changes that led to a safer working environment. - Analyze and report incident reports involving customers. This may also include reporting directly to cruise line partners. - Perform audits and schedule quality control check ins for employees. - Assist in recruiting and hiring seasonal staff. - Support transportation and tour operations by being the liaison for small cruise vessels. - Research updated DOT regulations that may pertain to company's operations and implement if needed. - Offer creative insight. - Assist in all areas of Cape Fox Tours.

Ketchikan, Alaska, United States

- Safely provide guest transportation utilizing excellent customer service - Routinely drive a transit van and provide narrated tours in vehicle and at select tour venues - Direct and assist passenger movement between cruise ships and tour vehicles - Collect tickets and provide tour itinerary to guests - Maintain reports of passenger counts, driving routes, daily mileage, and fuel log - Perform inspections on vehicles and basic mechanical duties - Ensure that vehicle is always clean - Assist with sales and logistics as a liaison to shore excursion staff and bus companies - Conduct settlement transactions with cruise line representatives

Bountiful, Utah, United States

- Instruct students on tournament events, basic and advanced speech and debate skills, and real-world application of skills in the Speech and Debate Class.- Prepare rosters for tournaments and communicate needs regarding tournaments to the Viewmont High School Administration.- Ensure the safety and security of the team before, during, and after tournaments.- Assist in running tournaments by participating in the Tab Room and judging event rounds.

Bountiful, Utah, United States

- Assist in Speech and Debate practice sessions through the instruction of basic speech and debate skills.- Ensure the safety and security of the team before, during, and after tournaments.- Assist in running tournaments by participating in the Tab Room and judging event rounds.

Salt Lake City, Utah

- Initiated, coordinated the development of, and maintained compliance tracking and reporting requirements for various compliance and governmental agencies. - Scheduled and tracked MSHA, OSHA, First Aid/CPR/AED, and other site-specific training requirements. - Ordered, tracked, and shipped Personal Protective Equipment (PPE) to employees. - Provided administrative support to Safety Manager.

Salt Lake City, Utah

- Expedited the processing of mail to facilitate quick mail retrieval for residents. - Articulated information regarding the mail process, individual parcels, and shipping discrepancies to residents while maintaining complete confidentiality per federal and university regulations (e.g. FERPA).

Ketchikan, Alaska, United States

- Directed customers to small tour groups and aircraft while explaining FAA and Medallion Shield required safety procedures and answering any questions each customer may have. - Assessed customer information collected during the booking process to create aircraft manifests' that comply with aircraft weight and balance requirements and customer preferred groups.

Ketchikan, Alaska

- Directed customers to small tour groups and aircraft while explaining FAA and Medallion Shield required safety procedures and answering any questions each customer may have. - Assessed customer information collected during the booking process to create aircraft manifests' that comply with aircraft weight and balance requirements and customer preferred groups.

Centerville, Utah

- Assisted in creating the fastest service possible through excellence in customer service. - Collaborated with the Marketing team as a Social Media Specialist to help increase breakfast sales.

Salt Lake City, Utah

- Screened customers using multiple detail gathering processes while clarifying the rules and procedures of each contracted venue and creating a customer centered atmosphere.

Centerville, Utah

- Produced and implemented a regular schedule of marketing publications (multiple mediums) to be sent to current and prospective customers. - Mediated and resolved conflict between customers and Mad Science of Greater Salt Lake.