Mike Chiang Email & Phone Number

San Francisco Bay Area

• Consult product and solutions marketing stakeholders with marketing initiatives on Veritas.com.• Optimize Veritas.com web experience and engagement using Adobe Experience Manager, Adobe Analytics and Adobe Target.• Build web content strategy roadmap to align with the goals of the broader product marketing organization.• Manage priorities, progress and timelines of web projects across multiple Scrum and Product Marketing teams.• Serve as Product Owner for development Scrum… Show more • Consult product and solutions marketing stakeholders with marketing initiatives on Veritas.com.• Optimize Veritas.com web experience and engagement using Adobe Experience Manager, Adobe Analytics and Adobe Target.• Build web content strategy roadmap to align with the goals of the broader product marketing organization.• Manage priorities, progress and timelines of web projects across multiple Scrum and Product Marketing teams.• Serve as Product Owner for development Scrum team; define requirements and acceptance criteria for web features and components. Show less

Greater New York City Area

• Defined the user experience and product design of content and digital asset management tools, which supported the Amplify Learning curriculum delivery web application.• Collaborated with Product Development teams and other Technical Product Managers to define release goals that mapped to the business objectives of the larger organization.• Gathered technical requirements and collaborated with other Product Owners to align product vision, roadmaps and execution.• Presented overall… Show more • Defined the user experience and product design of content and digital asset management tools, which supported the Amplify Learning curriculum delivery web application.• Collaborated with Product Development teams and other Technical Product Managers to define release goals that mapped to the business objectives of the larger organization.• Gathered technical requirements and collaborated with other Product Owners to align product vision, roadmaps and execution.• Presented overall product vision to Agile Scrum teams, internal users and external stakeholders.• Served as Product Owner of Content Services Scrum teams to plan, develop and deliver working software. Show less

San Francisco Bay Area

• Managed North America Web Production team of 10 for all Norton.com websites.• Defined strategy for the integration and management of web content for all Symantec online platforms.• Executed and advocated Agile methodologies on the organization’s platform enhancement Scrum team.• Reviewed and approved requirements documents for new projects, bookings initiatives and code releases.• Collaborated with Development, QA and Data teams to build platform features and resolve issues… Show more • Managed North America Web Production team of 10 for all Norton.com websites.• Defined strategy for the integration and management of web content for all Symantec online platforms.• Executed and advocated Agile methodologies on the organization’s platform enhancement Scrum team.• Reviewed and approved requirements documents for new projects, bookings initiatives and code releases.• Collaborated with Development, QA and Data teams to build platform features and resolve issues throughout development cycles. Show less

San Francisco Bay Area

• Created strategies for building new features into the content management system.• Project managed the conversion and integration of static landing pages into dynamically generated web pages in order to significantly increase page deployment efficiency and reduce operational overhead.• Built an inventory and process flow for the creation and deployment of all customer-facing online landing pages.• Authored instructional guides for new projects and features.• Managed the… Show more • Created strategies for building new features into the content management system.• Project managed the conversion and integration of static landing pages into dynamically generated web pages in order to significantly increase page deployment efficiency and reduce operational overhead.• Built an inventory and process flow for the creation and deployment of all customer-facing online landing pages.• Authored instructional guides for new projects and features.• Managed the end-to-end process of the intake, copy-editing and publishing of content on Symantec's eCommerce platform using Interwoven TeamSite, the organization’s CMS (content management system). Show less

San Francisco Bay Area

• Facilitated the planning and development of an incident management and ticket intake process, which drove the prioritization of the release of enhancements, bug fixes and new features for the Symantec online eStore.• Triaged and tracked service requests, bugs and incidents, using software systems JIRA, Bugzilla and Remedy User, to maximize eStore usability and increase product sales.• Conducted UAT and quality assurance testing for online customer experience.