● Managed a $1.8M book of business and ensured the timely renewal and retention of insurance policies.● Analyzed client data to identify potential risks, trends, and opportunities for cross-selling additional coverage. ● Communicated with clients to set clear expectations for the insurance quoting process and resolve complex issues related to coverage. ● Applied strong data analysis skills to improve client retention strategies, resulting in improved client satisfaction and sustained revenue growth. ● Worked closely with underwriters to streamline the underwriting process, improving turnaround times and client experience.

● Administered comprehensive health and welfare benefits programs for major employers including Verizon Communications , American Airlines , Tyson Foods , Autozone and others , with a focus on compliance and improving employee experience. ● Led open enrollment processes, Medicare and COBRA enrollments, ensuring timely and accurate processing. ● Provided consultative support to HR teams and employees, resolving complex benefits-related issues and advising on program options. ● Analyzed benefits data and trends to identify areas for program improvement, cost-saving opportunities, and increased employee engagement. ● Collaborated with cross-functional teams to implement new benefits programs, ensuring alignment with company policies and federal regulations. Maintained compliance with ERISA , HIPAA , and other federal regulations related to benefits administration. ● Processed thousands of benefits enrollments and changes, maintaining a high level of accuracy and confidentiality.

Prepared and reviewed real estate documents such as contracts and agreements.Successfully managed and closed 3 real estate transactions, demonstrating strong client relationship skills and transaction management.Guided clients through the buying/selling process, ensuring clarity and satisfaction from initial consultation to closing.Organized Open House to gain exposure to the market.