Megan Burrell Costa Email & Phone Number

Newport News, Virginia, United States

Newport News, Virginia

Williamsburg, Va

-Manage a portfolio of 115 single family homes.-Ensure the maintenance request are completed in a timely manner and that vendors are paid within thirty days.-Inspect properties at move out and charge resident accordingly.-Exhibit occupied and vacant homes to prospective renters.-Prepare lease agreements for new residents, collect move in rent and security deposits.-Assist investors with meeting their yearly goals as it relates to their investment properties.-Respond to phone and email inquiries in a timely manner.-Meet with owners and present Berkeley services in a persuasive manner to secure the account.-Generate owner leads through word or mouth and online.-Assist buyers through the home buying process.-Show homes that are for sale to potential clients.-Prepare purchase agreements.-Work closely with lenders, home inspectors, closing agent and appraisers to ensure a smooth closing.-Conduct listing presentations for clients interested in selling their homes.-Utilize online resources as well as the MLS to generate a Comparative Market Analysis and guide the seller in pricing the home.

Spotswood Commons Apartments Williamsburg, Va

-Respond to email inquiries from prospective renters within 24 hours-Greet all prospective renters and exhibit the clubhouse and rent ready apartments. Demonstrate the value of the community and identify the prospective renters needs to get the lease.-Assist the Community Manager with overseeing the daily operations of a 284 unit community.-Help the Community Manager meet community budget goals by finding ways to increase operating income and collecting rent.-Post rental payments to resident accounts and make account adjustments when needed.-Assist with planning resident events.-Make court appearances and provide legal documents when necessary to collect delinquent rent.-Process accounts payable in Nexus, review invoices and ensure that invoices are coded correctly.-Build rapport with residents and provide each resident with excellent customer service.-Audit files on a monthly basis to ensure that leases are free from error.-Supervise office and maintenance staff during the Property Manager's absence.-Initiate and complete monthly lease renewals

Williamsburg, Va

• Assist with the management of 543 properties consisting of town homes, condos, and single family homes in the Williamsburg area. • Providing customer service to owners, prospective residents, and current residents while sometimes dealing with complex issues.• I ensure that our websites and newspaper ads are updated on a daily basis • Contact owners on Berkeley’s behalf to discuss and implement marketing strategies for their properties• Follow up with all prospective tenants and owners interested in working with Berkeley• Respond to all email inquiries within 24hrs• Conduct listing presentations with owners that are interested in leasing through Berkeley.• Call on residents that have outstanding balances and set up payment arrangements when needed• File all necessary paperwork and make court appearances when necessary• Inspect properties on behalf of the owner with the city as needed and annually.• Negotiate all leases on the owners behalf

Colonial Village At Tradewinds Hampton, Va

Rent collections and meeting a delinquency rate below 1.5%Tour prospective residents and isolate their needs to close the salePost rental payments and make necessary adjustments to account ledgersEnsure that bank deposits are taken to the bank the same day payments are posted to resident’s accounts.Process SODAs (statement of deposit accounting) for move outs making sure residents are charged for any damages that aren’t notated on their move in inspections.Enter service requests for residents in a timely mannerAssist in all facets of the management of 272 apartment homesPrepare lease agreements and conduct make-ready inspections prior to residents move in to ensure apartments meet company standards.Conduct property inspections and site residents found to be in violation of the terms of their lease agreements and charge applicable fees.

Yorktown Naval Weapon Station, Yorktown, Va

• Manage service request for 444 homes including 9 executive quartersMaintain 97-100% closing rate for service request completed in 24 hours or less• Assist the Service Manager with the supervision of a team of 7 service techs. • Oversee and schedule turn maintenance of vacant homes from start to finish while maintaining a positive working relationship with vendors.• Manage the budget by ensuring purchases do not exceed the budgeted goal and seeking competitive pricing from vendors.• Conduct preliminary and final inspection of homes and charge residents accordingly at move out• Responsible for the procurement of maintenance parts and materials• Follow up with residents on service request complaints and act accordingly to resolve the issue.• Created and maintained a purchase order system• Coded invoices and routed them to our accounting department

Naval Station Norfolk, Norfolk, Va

• Managed a portfolio of 280 navy homes at Naval Station Norfolk• Conducted move in and move out inspections• Resolved resident complaints and disputes through mediation• Met budgetary goals by conducted thorough move out inspections and ensuring that members corrected items that did not meet move out guidelines.• Completed exterior inspections on a weekly basis and sited service members when necessary.• Worked closely with the housing office to ensure members received approved quarters• Set up conferences with military liaison and service members command when members were in violation of their lease.

Cloverleaf Point & Village Newport News, Va

• Assisted with the management of 517 homes • Supervised team of eight to include office and maintenance staff• Acting Property Manager for four months • Responsible for the maintenance of resident ledgers to include investigating resident accounts, posting of monthly rent, researching and adjusting resident accounts• Provided legal representation and prepared court documents for nonpayment of rent (pay or quits, unlawful detainers, and writ of evictions)• Over saw leasing process from start to finish and qualified applicants under VHDA guidelines• Implemented Rental Increases• Conducted market surveys• Responsible for the scheduling of staff• Handled Resident complaints in a timely and effective manner• Created and distributed Quarterly newsletter• Assisted with the creation of the Neighborhood Watch Program• Maintained 98% occupancy by developing relationships with residents• Responsible for Marketing of the community via Apartment Book, Apartment Guide, and Rent.com