Will Kellogg Email & Phone Number

San Francisco, CA, US

San Francisco, California, US

Menlo Park, CA, US

• Responsible for the people management of a Recruiting Coordinator team comprised of varying level and scope, ensuring appropriate goaling and development for each direct report
• Partner with multiple stakeholders including Recruiting to create industry-leading experiences that retain candidates and build strong pipelines
• Lead scaling efforts across a global organization in areas such as exceptional candidate experience, interviewer training, and business partnerships
• Regularly report to stakeholders about improvements in survey data, as well as offer optimizations on Recruiting practices that can improve candidate sentiment across a wide range of behaviors
• Supervise the development of engagement programming (e.g., Diversity & Inclusion, Community & Recognition, All Team Meeting events) for regional team, including a reorg strategy to build a foundation for future.

South San Francisco, California, US

• Facilitated weekly new hire orientation program (Welcome to Genentech) that introduced new hires to Genentech culture, Roche and Genentech history and values, as well as tools that helped set them up for success as.
• Partnered with Genentech People & Culture team to bring new perspectives on the new hire experience, including more diverse and inclusive practices to existing operations and programs
• All duties of the Supervisor, Workforce Services role listed belowProjects & Programs Delivered: Project team to redesign new-hire experience from New Hire Orientation to the still-running Welcome to Genentech new hire.

South San Francisco, California, US

• Recruited to this role by previous manager at Salesforce to build out a new team and execute a new org vision
• Responsible for the direct people management of full-time and contracted Hospitality Ambassadors, helping to shape our programs to deliver best-in-class experiences to our patient, employee, and guest communities
• Defined success metrics and built process for a brand-new team, including the project management of new technologies designed to enhance experiences across a wide range of stakeholders
• Successfully managed through a 2-year pandemic period by identifying opportunities for hospitality engagement, spearheading the development of new virtual employee experiences, with 0% team attrition throughout
• Operations partner for a full-scale return to campus effort, including messaging, safety protocol, staffing, and building reopening experience across an 18-month period at Genentech's 200-acre SSF campusProjects &.

Dublin 2, IE

• Continually implemented improvements in operations, messaging, branding, and content related to the full suite of the client's (Facebook, now Meta) onboarding programs (i.e. New Hire Orientation, Intern Orientation.
• Supported the weekly execution of world-class orientation events that scaled to 600+ participants and involved an extensive amount of cross-functional organization
• Developed new ways to scale and improve employee learning and onboarding beyond the first day experience, helping implement learn journeys that extended the new hire experience from 2 days to 6 months
• Performed large-scale reporting that influenced global budget decisions, and used Salesforce ticketing systems to directly address and improve employee experiences, adhering to strict SLAs
• Project managed other projects as assigned that had high visibility and global impact across the entire spectrum of new employees at Facebook
• Frequently interfaced with executives across the client's organization for participation in high-visibility, high-touch experiences and programs

San Francisco, California, US

• Directly managed the Lobby Ambassador Program, which included managing a team of 20 contracted employees, managing on-going scheduling needs, approving payroll, vendor management to ensure the program remained in.
• Directly managed scheduling operations for the Salesforce HQ Guest Services team in an urban campus environment across 6 buildings, 9 Guest Services locations, and a team of 20 Guest Services Ambassadors.
• Assisted with the rollout of new guest experience technologies in HQ real estate spaces, helping to collect data that influenced org-wide changes in operations and experience.
• Maintained the daily Guest Services operations at Salesforce Tower, which required working cross-functionally with Internal Events, Facilities, Onboarding, Recruiting, Executive Ops, and Boston Properties property.
• Consistently updated training materials and high-visibility messaging to reflect Salesforce brand, current operating procedures, and information.
• Assisted with the development of a Salesforce application that streamlined ticket flow, increased employee efficiency, and tracked assets more effectively for an average of 6k+ visitors and 30+ events per month at the.

San Francisco, California, US

• Served on the Guest Services leadership team, assisting Guest Services Ambassadors create the Salesforce UX in our real estate spaces by facilitating world-class, seamless experiences for Customers, partners, and guests.
• Managed schedule for 19 Guest Services Ambassadors, often working through day-of staff changes that effect multiple aspects of the operation.
• Assisted with managing communication and meeting schedule for a team of contractors, inspiring them to understand how they can leverage Salesforce values to create exceptional experiences for our Ohana.
• Worked cross-team with Events and Hospitality to ensure alignment on campus events and process.

Burbank, CA, US

• Oversaw Disney Performing Arts operations as a day-of stage manager
• Led Cast through guest service experiences, driving results by offering guidance on decision-making and guest service recovery, often in ambiguous situations where safety and high-visibility resort operations were at.
• Responsible for the maintenance of all creative product and equipment assets.
• Creatively accommodated Guests' needs while working within practical and reasonable limitations
• Ascertained all elements of an entertainment production through comprehensive discussion with Directors
• Coordinated all logistical details pertaining to participation in Disney Performing Arts, Disneyland Resort Community Arts Showcase, and special events as they happened throughout the year

Burbank, CA, US

• Facilitated training classes for Walt Disney Parks & Resorts Cast Members, executives, and Imagineers
• Actively engaged participants through storytelling, effective communication, and personalization of content
• Conveyed working policies and seek to consistently create a culture of community and excellence amongst new and current employees

Burbank, CA, US

• Responsible for the supply and distribution of musical materials to atmosphere entertainment at the Disneyland Resort, including but not limited to: The Disneyland Band, The Disneyland Resort All-American College Band.
• Successfully delivered the largest installment of creative product in the history of Disney Performing Arts at the Disneyland Resort
• Established working practices for the completion of the Disneyland Music Legacy archival project of retired sheet music