- First product manager hire, progressed to a player-coach role managing a dedicated team.- Integrated Lucid Lane’s virtual pain coaching and mental health programs with physicians across states. Equipped physicians with reimbursable health reports (CPT 99484) containing AI-powered risk stratification and substance tapering recommendations. - Overhauled patient management to empower clinicians to prioritize care and ensure compliance; automated initial psychological evaluations to cut session time by 50%, introduced a data-enriched daily to-do list for improved preparation, and streamlined clinical documentation process, reducing average note completion time by 67%.- Led omnichannel experience to extend care beyond patient's regular appts, integrating health tracking (PHQ, GAD, etc), medication usage updates, text message check-ins, and an LLM-powered chatbot for on-demand counseling and crisis support, leading to a 41% increase in NPS. - Received 10xer Award for agile MVP development of a 0-1 scheduling tool, starting with cross-time-zone scheduling, then extending to automate therapist-patient matching, resolve booking conflicts, ultimately enhancing booking efficiency by 111% YoY through continuous testing and iteration.- Complete ownership of our proprietary EHR platform, featuring tailored experience for Providers, Clinicians and Patients.- Fostered a feedback-driven culture among key stakeholders, leveraging data-driven insights to improve user experience and aligning solutions and success metrics with shared challenges and objectives.- Owned and developed product strategy and roadmap, managing the full product lifecycle from Beta to MVP to full-scale deployment, collaborating closely with engineers, QA, UX/UI and key stakeholders.- Implemented Scrum and Agile best practices, promoting an experiment-driven testing culture, including user interviews, user testing, beta testing, customer surveys and funnel analysis.

- Drove increase in Daily Active Users on Chip, Scalable’s premier B2B2c eCommerce platform, throughtiered growth initiatives that boosted loyalty in top-tier power sellers, unlocked mid-tier seller potential, and implemented a tailored onboarding experience for new sellers.- Owned Seller Experience product roadmap and defined success metrics, managing product lifecycle with offshore engineers, QA, designers and key stakeholders from MVP to full-scale deployment, while collaborating with Product Marketing on GTM strategies.- Established and maintained a live feedback loop with sellers and account managers for strategic alignment, incorporating analytics tracking, Digital Experience Intelligent platform and usability testing to drive product enhancements.- Progressed from an IC to a player coach managing a team of two product managers.

- Led the MVP creation for a patient-centric onboarding experience across mobile and web platforms, guiding users through personalized funnels to streamline appointment scheduling.- Led a cross-functional team in agile development, crafting user stories and aligning roadmap priorities and progress with Marketing, Compliance, and Sales stakeholders.- Implemented analytics tracking to gain data-driven insights, informing roadmap prioritization and strategic decision-making.

- Managed the Customer Experience product roadmap for Tiny Prints & Wedding Paper Divas, enhancing mobile and web platforms and contributing to a $200 million annual revenue stream.- Aligned product strategy and KPIs to ensure cohesive stakeholder engagement and transparency across Marketing, SEO, Merchandising, and other key departments throughout the product lifecycle.- Transformed user feedback into tangible product features, leading roadmap innovation and managing the full spectrum of the product development cycle to drive continuous improvement and user satisfaction.

- Optimized the cart/checkout experience with responsive design, integrated credit card tokenization, and fraud detection for PCI compliance.- Initiated and led the successful launch of a new mobile app. - Partnered with User Research to execute customer interviews and map user journeys.- Synchronized with stakeholders on BRDs, achieving consensus on product roadmap and backlog prioritization.- Led A/B testing, collaborated on risk mitigation plans, and devised rollout strategies with stakeholders.

- Collaborated with GM and Business Development to implement Costco’s white-label Ship to Store integration, providing seamless order placement and pickup for Costco members. - Standardized a company-wide analytics framework, and developed customer facing dashboards leveraging Adobe SiteCatalyst and Google Analytics. - Transitioned from Waterfall to Agile, crafting clear user stories and acceptance criteria, and enabling weekly deployment for faster product iteration.

- Led the development and launch of the first suite of internal tools, empowering cross-functional teams to efficiently manage categories, pricing, promotions, and order fulfillment lead times.- Overhauled the proprietary Order Management System (OMS), optimizing post-purchase workflows.- Gathered user feedback and stakeholder product requirements, writing PRDs in a Waterfall environment.