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Falls Hall (2014- Current)Facilitated the opening of a new residential complex.Operate and maintain a community building and suite style residence hall that houses 286 women.Manage the front desk: keys, supervision of 22 Resident Assistants, establishment of systems for the checkout of supplies, desk organization, and customer service.Supervise and evaluate 15 Conference Assistants.Teach Student Affairs and Higher Education 4178 Student Leadership course (Spring/Fall 2015).Supervised an intern.Chautauqua Hall (2013-2014)Operated and maintained a community building and modified traditional style residence hall housing up to 306 residents in a complex system.Managed keys for residential rooms, restrooms, and mailboxes.Operated a mail room servicing 612 residents.Supervised and evaluated 11 Conference Assistants.Overall ResponsibilitiesSupervise, evaluate, and provide development for 11 Resident Assistants.Assist in establishing residence hall identity and traditions.Work with a diverse student body utilizing fluency in English and Spanish.Provide community development through educational and social programming.Supervise Resident Assistant programming.Assist students in developing conflict resolution skills through experiential learning.Provide resources and support for at risk students.Adjudicate conduct cases and assign sanctions according to university policies and procedures.Manage facilities which includes residential and operational keys, work orders, and furniture inventory.Manage occupancy within the residence hall.Serve on departmental committees.Serve as an emergency/crisis respondent for 7000 residential students.Maintain a fiscally responsible budget for community development, programming efforts, and office supplies.Advise Hall Council.Maintenance of Social Media accounts for designated residence hall.Monitor and maintain summer building occupancy for summer camps and conferences.

Operate and maintain three suite style buildings with a total of 211 residents.Manage keys and laundry cards for residents.Supervise six Resident Assistants which entails one on one meetings, counseling and advising, program assessment, problem solving, task assignment and oversight, facilitating staff meetings, and setting expectations and goals.Advise a Community Council.Execute administrative tasks such as occupancy reports, room changes, staff evaluations and assessment, RA selection, submitting facilities work orders, and building maintenance.Organize programming efforts and manage a budget for Resident Assistants and Community Council.Conduct judicial meetings and establish appropriate sanctions.Serve as an emergency/crisis respondent for a campus with 6000 residential students.Serve on departmental and interdepartmental committees and work groups. Serve as Advisor to Intercultural Mentor Resident Assistants.

Supervise a staff of 14 student employees who provide mail services for over 2500 residential students.Facilitate staff development, assessment, and recognition.Ensure the efficiency and efficacy of mail and package operations.Troubleshoot technological issues with mail equipment and software (SQBX, Access, THD).Administrative tasks such as hiring, firing, training, scheduling, evaluations, one on ones, and staff meetings.Professionally and personally provide development for student manager via weekly one on one meetings, constructive criticism, goal setting, and expectations. Maintain and approve payroll for student employees.Maintain a healthy relationship with external and internal partners such as Facilities Services, USPS, UPS, DHL, FedEx, etc.

Supervised a staff of 20 Conference Assistants.Created work schedules for Conference Assistants.Planned and prepared rooms for Conference Guests, Parent Orientation, and Honors Orientation.Maintained key information (ordered new keys, kept a binder, updated information, etc.).Cashiered, consolidated credit charges, deposited monies, and ran a weekly report of conference income.Facilitated meetings in the absence of direct supervisor.Delegated assignments and tasks to Conference Assistants regarding Conference guests’ necessities.Provided customer service to Conference guests ensuring that they had a pleasant stay.