Operations Lead
CurrentOperations LeadJob Description – Individual ComponentsJob SummaryAn Operations Lead ensures operational readiness and excellence for our stores. They support the leadership team to build and maintain store team knowledge and engagement in inventory, presentation, and preservation standards. An Operations Lead uses their skills in communication to engage and influence the store team to ensure preservation standards and inventory accuracy are maintained and operational goals are met in order to create an experience like no other for our customers.DescriptionEnsure store compliance to Apple Values and policies such as Privacy and Environmental initiatives all while maintaining a culture of operational excellence.Capture, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement in key areas, including Runner, Apple Pickup, Accuracy, Shrink, Service products, and Trade In.Ensure preservation work order tasks and supply budgets are being managed optimally and efficiently and comply with Apple standards (for example, janitorial, third-party vendors, and other partners).Ensure all applicable health and safety standards are being met, including the maintenance and testing of all life-safety and health systems.Conduct daily store and remote-space physical inspections and audits and participate in a monthly review of the store with the GRS Preservation Manager, while also informing the leadership team on all major preservation events, including repairs, scheduled services, and changes to service providers.Coordinate partnership with the Operations team and Technology and Merchandising Pro to ensure store technology and demos meet Apple Retail standards.Additional RequirementsPhysically able to move product as required.Has mentored, coached, or led others personally or professionally.Basic understanding of business productivity software (Excel or Numbers).
