•Manage a team of 16 technical project managers responsible for approximately 98 clients representing $41 million in contract value•Provide technical expertise and assist team members in solving both technical and other client-related issues•Collaborate with engineering and development teams to communicate areas of concern and plan for enhancements •Conduct regular one-on-one meetings with team members to provide feedback, discuss development opportunities, and eliminate roadblocks

•Utilized project management skills to successfully onboard an average of 20 clients simultaneously •Communicated timelines, priorities, deliverables, and expectations to clients•Discussed needs and goals with clients to determine and execute the ideal technical set-up•Consistently delivered a high-quality product: 98.8% quality score in 2017•Collaborated with Compliance on mandated initiatives to provide education sessions to internal team members and present at on-site audits by the Centers for Medicare and Medicaid Services

•Prioritized requests from multiple teams to ensure all projects were delivered in a timely manner•Educated colleagues on processes and regulations to improve efficiency and accuracy•Managed all outgoing and incoming phone sample data, correcting data errors and communicating with multiple vendors•Created telephone survey scripts with careful attention to detail and followed all CMS regulations •Monitored live phone surveys and gave feedback, tracking quality scores and searching for trends

•Directed client development and service efforts for 60+ education clients in Illinois•Guided cultural feedback and goal-setting sessions for client-partners•Facilitated an average of 3 trainings per month to educate clients in the use and interpretation of selection tools both virtually and in-person•Organized a team of 7 coordinators in the preparation and distribution of interview training materials for facilitators and participants, resulting in 130 workshops in 2015•Conducted and analyzed developmental and selection interviews across multiple industries•Utilized strong attention to detail to accurately report all billing needs to operations team members who prepared and sent invoices to education clients on a monthly basis

•Led a team of interns in updating marketing presentations for our education, athletics, and business divisions•Client service lead for Illinois education client partners•Support the logistical and material preparation for education interview trainings•Conducted 3-4 selection interviews per week for business and athletic client partners

•Provided excellent customer service•Facilitated the use of rental equipment and space•Conducted product sales•Monitored and maintained the recreational facilities

•Assisted with sales calls•Organized double-blind appetizer cuttings•Provided logistical and sales support at food shows•Created new marketing materials

•Provided excellent service to customers and employees•Assisted in the planning and implementation of employee appreciation activities•Facilitated new employee orientations•Prepared worker compensation claims

•Managed the front desk•Addressed customer concerns and questions•Organized and executed multiple parties each night•Instructed customers in the rules of the game and use of the equipment