Rebeca Lisboa Email & Phone Number

Experienced Unit4 ERP Support Analyst with a proven track record spanning over 9 years in the industry. Successfully providing first and second-line support across various modules of the system.Adaptable and self-motivated, embracing opportunities for continuous learning and professional growth.I am passionate about the flexibility and productivity that remote work offers and am committed to delivering high-quality results regardless of my location. I believe that by embracing remote work, we can create inclusive and diverse workspaces that empower individuals to achieve their full potential.

Listed skills include Help Desk Support, Secure Remote Access, Public Speaking, Accounting, and 43 others.

• 

  Unit4 Erp Support Analyst

  Shaw Trust

  Apr 2023 - Present - Remote

  • Daily analysing ticket trends and collaborating with the team on preventive measures and process improvements.• Managing user queries regarding Business World via email, phone, and ticketing system, escalating issues as necessary.• Troubleshooting issues related to Procurement, Finance, Payroll and HR tasks.• Promptly resolving system access issue for remote users.• Creating and updating user quick cards to minimise ticket volume.• Promoting the Business World system and any updates through various communication channels in the organisation.• Successfully delivering system training for managers and users throughout the organisation.• Providing assistance for departmental exercises or projects as needed.• Creating and amending Intellagents.• Utilising SQL for efficient issue investigation.• Importing data successfully into the system.• Generating system reports and fulfil ad-hoc data extraction requests.• Supporting the Business World Roadmap and lead smaller projects.• Accurately inputting and maintaining data in Business World and related systems.• Serving as the primary contact for external system support providers.• Assisting in testing projects and system changes, creating, and maintaining test scripts.• Maintaining an issue’s log to track and analyse system problems for informed decision-making.