Rebeca Martinez Email & Phone Number

San Francisco, CA, US

Mountain View, California, US

As a Sr. Customer Success Manager, I oversee large-scale programs, partnering with government and enterprise entities. I lead the Voice of the Customer campaign, advocating for client needs by providing data-driven insights to enhance the customer experience. I guide executive teams through standardized approaches, ensuring high engagement, satisfaction.

Mountain View, California, US

Louvain-la-Neuve, Walloon Region, BE

• Manage a portfolio of 100+ customers currently using Odoo in North and South America, analyzing clients' business operations to drive adoption and increase upsell opportunities
• Execute all phases of a subscription renewal plan
• Build and maintain relationships with clients while empathizing with customer needs
• Part of the entire sales cycle
• Partner with internal departments to ensure client needs are fulfilled effectively
• Assist customers with functional and technical support issues through remote troubleshooting techniques.

Louvain-la-Neuve, Walloon Region, BE

Monterrey, Nuevo León, MX

Research and design laboratory and lab equipment for an industrial design studio to help them advance in the development of new material for Creative Integral Methodologies (strategic incorporation between user-centered design, marketing & business methodologies) & intellectual property (material licenses).

• Family business. Run diagnostics of process workflows, analyzing possible restructuration of a production line.
• Standardized process design that doubled the production

Garza Garcia, Nuevo Leon, MX

• Assembling consulting teams analyzing experience and rank of consultants depending on project needs.
• Performed people analytics for project staffing based on experience and rank for more balanced projects, projects located in North, Central and South America.
• Designed and ran the analysis of project dates for strategic planning of resources, reported to management weekly
• Supervised a team of 2 logistic analysts verifying traveling logistics reducing communication time from 7 days to 2 days

Garza Garcia, Nuevo Leon, MX

• Consultant. Process and data analysis to determine areas of opportunity; designed and implemented process improvement.
• Client management for negotiation of changes within the company
• Documented process and expected improvement for management reporting
• Designed and implemented cross-selling with a $8.5 MM USD yearly benefit by increasing sales and lowering operation costs

Multidisciplinary project focused on the process analysis of label manufacturing using limited equipment in order to determine time standardization conditions. Introduction and training of new process to workers. Presentation to managers and executives over changes and documentation of process analysis, procedures, and expected improvement.

Ms Business Analytics

Master Of Business Administration - Mba

Graduate, B.S. Chemical Engineering With Minor In Administration