With over 10 years of experience as an international flight attendant, I have developed strong skills in customer service, team management, communication, and crisis resolution. I have also gained expertise in flight safety, customer experience, and marketing strategies, working with diverse and multicultural clients and colleagues.As a team leader and instructor, I was responsible for training new employees, implementing projects, and monitoring KPIs, ensuring quality and best practices in onboard service. I have a bachelor's degree in Biology and an MBA in Project Management, which have enhanced my analytical and autodidactic abilities. I am fluent in English and Portuguese and have a keen interest in social media interactions and interpersonal relations.