Rebecca B.

Rebecca B. Email and Phone Number

Director of Enterprise Support Services @ Bowie State University
United States
Rebecca B.'s Location
United States, United States
About Rebecca B.

Rebecca B. is a Director of Enterprise Support Services at Bowie State University. They is proficient in English.

Rebecca B.'s Current Company Details
Bowie State University

Bowie State University

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Director of Enterprise Support Services
United States
Rebecca B. Work Experience Details
  • Bowie State University
    Director Of Enterprise Support Services
    Bowie State University
    United States
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  • Bowie State University
    Director Of Enterprise Support Services
    Bowie State University Jul 2024 - Present
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  • Bowie State University
    Acting Associate Vice President For Information Technology
    Bowie State University Apr 2022 - Present
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  • Bowie State University
    Enterprise It Support Services Manager
    Bowie State University Apr 2016 - Present
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  • Inovalon
    Technical Support Manager
    Inovalon Aug 2012 - Apr 2016
    Bowie, Md
    IT Technical Support Management experience in a user environment of 3000 + users. Managed a team of Tier 1 support staff for all enterprise applications and end-user technologies. Assisted in the implementation of ITSM strategies and SLAs; led direct reports to meet and exceed service levels; resolved escalations from Tier 1 support staff or routed to the appropriate Applications Operations and Engineering groups; Focused efforts on accurately resolving issues, meeting SLAs, and efficiently managing staff, time, and priorities; Provided executive-level support to VIP users; maintenance, and operations.
  • Antietam Broadband
    Customer Technical Support Manager
    Antietam Broadband Jul 2003 - May 2012
    Hagerstown, Md
    Created a Technical Support team to provide support for cable internet and VOIP services. Hired, trained and managed all technical staff for a 24x7 ISP which provided support for cable, wireless and internet products for 60,000 customers. The support team was a start-up operation to bring outsourced support in-house. Created all support documentation, implemented ticketing and support tools, defined operations for the support center.
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Rebecca B. Education Details

Frequently Asked Questions about Rebecca B.

What company does Rebecca B. work for?

Rebecca B. works for Bowie State University

What is Rebecca B.'s role at the current company?

Rebecca B.'s current role is Director of Enterprise Support Services.

What schools did Rebecca B. attend?

Rebecca B. attended University Of Maryland University College.

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