Rebecca Babb Email & Phone Number

San Francisco Bay Area

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San Francisco, California

- Owned all aspects of customer success​ t​o support global customers and maintained 95 CSAT through critical back to school seasons in US and AUS markets- Managed school accounts from mid-sized to large school districts- Analyzed trends and patterns in Teacher Success to influence strategies for improving CSAT- Consistently seek ways to improve the high-volumed customer experience by designing andimplementing efficiency improvement initiatives- Worked strategically with Product, Engineering, and Sales to retain customers and improve product- Trained all new hires and contractors both full-time and remoteProjects:- Led chatbot implementation from kickoff to launch- Maintained high CSAT with chatbot and managed other stakeholders while tailoring its responseflows to different environments- Scaled team of 1 to 4 for content moderation, overseeing around 300 content submissions per day

- Opened 4 new children’s art studios in the San Francisco area- Designed creative curriculum and trained instructors in techniques and methods- Assisted with marketing and administrative tasks, including hiring and scheduling- Led outreach and community programs such as a non-profit mural program and low-income artprograms for students- Built community relationships and furthered the Little Artistas vision- Taught art classes for children aged 3-12- Responsible for hiring and scheduling, facilitate communication between parents and instructors- Designed art curriculums, lesson plans, and community outreach programs- Participated in discussions of policy and business strategy