Rebecca Bae Email and Phone Number

-Improved data quality by assisting Project Managers with data reconciliation specifically for the company and project finances such as cash flows and quarterly ROI-Developed public speaking skills by creating and presenting data visualizations and analysis on the IT Project Satisfaction Survey to senior PMO members during team meetings-Increased productivity by assisting in the transition of using a waterfall framework to an agile methodology for project management

- Analyzed the company’s Facebook, Google, Tiktok and Instagram analytics on a daily basis to observe how the company is performing and pinpoint areas of improvement-Advised the marketing manager to focus on certain social media platforms that day based on low customer engagement by posting more interactive content-Collaborated with the leadership team to help manage the company’s social media accounts and public relations by responding to customer questions and scouting for influencers that suit the brand’s image on social media and reach out for brand collaboration-Researched social media trends and implemented them to help the company grow by attracting a larger audience, increasing the audience growth by 30%

•Delivered technical service and support to customers•Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms•Researched multiple approaches to identifying problems and finding solutions for multiple platforms and devices •Managed and recorded all transactions using issue tracking software