Rebecca Bissonnette Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Maintain and enhance UPMC’s patient portal while understanding and considering technical limitations, operational needs and patient experience• Develop, manage and improve ongoing projects that allow UPMC to meet compliance regulations through provider and/or patient interaction with UPMC portal• Provide requirements of MyChart functionality to be replicated as custom built web services• Test and deliver quality assurance for UPMC’s custom patient portal• Act as a liaison between the technical team and operational leaders by understanding each audience• Provide second level support for patient facing issues

•Collaborated with research nurses, study coordinators, biostatisticians, and data managers on various projects•Updated the Transplant Patient Management System Database to improve research involving patients with Interstitial Lung Disease•Scanned patient records into the electronic medical record databases Epic Hyperspace and Cardiothoracic Transplant Database•Prepared new patient packets and follow-up referral letters•Updated CMed Database with research trial patients information

•Created a welcoming environment for customers with positive feedback for services provided

•Assisted and shadowed the hospital’s Health Information Management team with daily tasks and aided with chart analysis, correspondence, transcription, abstracting, and inpatient and outpatient coding•Initiated and completed an independent quality management project comparing the accuracy and consistency between McKesson’s Horizon Patient Folder and Cerner’s Powerchart•Organized the data collected into a quality management paper, summarizing the consistency between the eRecords in addition to end-user compatibility

Gained experience working with inpatient medical recordsPrepared paper records for scanning and storage using technology and barcodes

Bachelor Of Science, Health Information Management

Bachelor Of Science (Bs), Health Information Management

Activities and Societies: HIMSA

Bachelor Of Science, Health Information Management