Rebecca Budge Email & Phone Number

Australia

Melbourne, Victoria, Australia

• Delivered patient-focused administrative services during both weekends (daytime) and weekdays (evenings).
• Coordinated radiologist workflow by assigning cases across a range of healthcare services such as Eastern Health, Murrumbidgee health district and Gippsland Health Services.
• Triaged and prioritised patient cases based on referral notes, order and type of scan.
• Worked collaboratively in conjunction with radiologists to allow them to work efficiently by assisting with typing, administrative work and fielding calls from clinical teams.
• Liaised with partner hospitals to deliver the best results for patients in line with realistic timeframes from our teams to strength hospital contracts.
• Work closely with our internal IT team, proactively troubleshooting workflow and system issues to ensure seamless operations.

Heidelberg, Victoria, Australia

• Rotations as a casual through Health Information Services, Olivia Newton-John, ICU, and various clinical environments.
• Provided essential administrative assistance to the nursing and medical staff, managing patient records, scheduling appointments, and maintaining accurate electronic and paper-based records.
• Expertly registered new patients, ensuring all necessary forms were completed accurately, and collecting insurance information to facilitate smooth billing processes.
• Efficiently coordinated patient appointments, consultations, and examinations, optimising the utilisation of medical staff's time while accommodating patient preferences and medical requirements.
• Assisted in managing patient records by organising, filing, and updating medical documents, ensuring compliance with privacy and confidentiality regulations.
• Acted as a central point of contact between patients, families, medical professionals, and other departments, conveying vital information and ensuring adequate communication flow.

- Conduct thorough examination paper checks to ensure completeness.- Assist in the setup of exam venues by organising stationery, equipment, and papers according to established protocols.- Support the administration of computer-based exams, including account login assistance.- Guide candidates to their designated seats and provide instructions on.

- Support primary researchers in the collection of data and information. - Undertake literature reviews- Conducts research experiments- Maintains research equipment- Documents research processes- Reviewing case files for potential candidates for clinical trials for the gynaecology 2 department and MRFF studies. - Outreach to suitable candidates to gain.

• Liaised with relevant stakeholders within the aged care industry to promote Umps values and create a network of individuals passionate about our product to make referrals to their clients.
• Project-managed a new referral pathway through a National Aged Care Provider (geat2GO) enabling Australian-wide access to Umps.
• Collaborated with multiple stakeholders to launch a referral pathway and ensure its success.
• Managed and fostered the growth of our CHSP account, leading to an increase in clients.
• Created documentation, engagement strategies, and training for the customer support function.
• Planned and delivered training to 45 assessment teams and managed their accounts to support their clients.

- Responsible for managing prospective students through the application process for their University of choice, providing guidance and advice from initial inquiry through to enrolment. - Uncovering their needs and objectives through a set of phone-based interviews and assess their suitability for the course in alignment with their goals. - Self-manage a.

• Supported the store manager and the assistant managers in the opening of the new store in Plenty Valley. Assisted in the creation of in store promotional materials designed to increase sales and hit monthly key.
• Responsible for the entire operation of the store, in the case of selling, food production, service standards, sales reports and KPI’s.
• Ensured service times where below 5 minutes from order to table service and 7 minutes in peak periods.
• Managed a team of up to 15 employees on shift to complete service and closing store tasks within set timeframes.
• Built strong relationships with staff guiding them to achieve KPI’s and partake in a high standard of service. Assisting with training and aiding in further education of hospitality certificates and career pursuits.
• Finalized all opening/end of day reports in an efficient manner.

• Provide timely, consistent and accurate customer service and guidance in a collaborative team environment.
• Assist new and continuing students with from diverse cultures and backgrounds in La Trobe University student processes. Including enrolments, orientation, student activities, timetabling or where to find their classes.
• Coordinating and presenting orientation, student services and course information sessions with new undergraduate and postgraduate students.
• Event management planning for orientation week consisting of constructing daily briefings distributed to my team of 20-30 employees, creating action plans, creating crowd management plans and organisation of course.
• Lead training and orientation sessions for new team members and volunteers.

• Working apart of the Book La Trobe project team
• Assisted with the implementation of a newly designed room booking system at La Trobe University designed for both staff and students.
• Attending project briefings and department meetings taking notes to relay in a formal document to attendees.
• Data migration between the old and new systems and analysis of data to allow the new system to become aware of trends.
• Catalogued issues found within a web interface, outlook plugin and mobile application.
• Use of technical services such as Service Now and Screen Connect.

• Being the frontline customer service contact on the help desk situated in the centre of the university.
• Using the online database (Knowledgebase) to find information that may be useful for clients.
• Working across multiple technical teams to provide solutions to consumer technical issues.
• Providing detailed reports of any issues encountered by students and staff using the software RightNow.
• Assisting with technical issues such as password replacements, online malfunction in university sites, software issues and any other technical issues raised.

• Using internet-based research to provide environmental scopes of multiple industries targeted for key philanthropic investment.
• Create campaigns to encourage community-minded and increase engagement within the community.
• Manage databases and update business information for Darebin, Moreland, and Yarra

• Worked as part of the catering team at Marvel Stadium and Melbourne Olympic Park serving patrons food and beverages.
• Using the Guestpath POS system and use of the Guestpath model of customer service delivered to each patron.
• Meet weekly and monthly KPI's with targets to increase in monthly profit and sales targets.
• Received Lavazza Coffee training and used this training as a Barista at the Media, Staff and Player Café at the Australian Open

Bachelor Of Medical Sonography/Graduate Diploma Of Medical Sonography, Health Services/Allied Health/Health Sciences, General

Graduate Certifcate Of Mathematics, Mathematics And Statistics

Bachelor Of Science - Bs, Genetics

Bachelor Of Commerce - Bcom, Marketing