Rebecca Cafarelli Email and Phone Number

• Answer incoming phone calls from inspectors to provide product and service information• Actively listen to the callers to ensure their needs are met and follow up when necessary• Research required information to manage and resolve caller inquiries and complaints using available resources and softwareIdentify and escalate issues to supervisors and route calls to appropriate departments as necessary• Document all call information according to standard operating procedures• Adhere to all service level requirements, department and company guidelines• Recognize, document, and alert the management team of trends in customer calls• Perform clerical, administrative and other duties and tasks as assigned

• Answer phones, greet patients, check patients in for treatment• Responsible for accepting and processing patient payments• Sterilization of instruments, cleaning procedure rooms• Creating patient charts