Rebecca Carleton Email & Phone Number

United States

San Jose, California, Us

Empower Field Service: Equipped Field Service Managers with expert Salesforce Lightning training, boosting team productivity by streamlining ordering and consumption processes.Collaborative Tech Guru: Spearheaded a cross-functional Salesforce enhancement project, streamlining the site assessment process and eliminating gaps in collaboration between Salesforce Admin, Field Service Engineers, Clinical Sales, and Customer Success.Integration Administrator: Diagnosed and resolved critical integration failures between Salesforce Lightning and QAD systems, ensuring data accuracy and optimizing performance for seamless operations.

San Jose, California, Us

Sales Enablement: Empowered the sales team by providing Salesforce support, analyzing data for insights, managing orders within the platform, and training them on order entry and site assessment requests.Integration Mastermind: Pinpointed and rectified integration breakdowns between Salesforce Lightning and QAD systems, leveraging strong analytical skills to ensure data accuracy and prevent downtime.Cross-Functional Bridge Builder: As a founding member of the Field Service-Supply Chain project, mitigated system enhancement disruptions for staff by delivering timely solutions and optimizing integrations.Proactive Problem Solver: Slashed integration errors by 83% through proactive monitoring and preventative measures, safeguarding business continuity.

San Jose, California, Us

Championed Customer Focus by Founding Customer Experience Team: Built a cross-functional customer experience team, leveraging strong relationships with the Service, Sales, IT, Finance, and Software departments. This dedicated team ensures customer needs are prioritized throughout the organization.Led Customer Experience & Sales Operations Collaboration: Fostered a collaborative partnership between Customer Experience and Sales teams. This resulted in the development of comprehensive customer success playbooks and best practices for maximizing customer value. Enhanced Customer Support & Communication: Championed improvements to internal communication channels, working collaboratively with Field Service. This collaboration led to faster resolution times for customer inquiries and a 15% boost in customer satisfaction scores.

West Bridgewater, Massachusetts, Us

Six Sigma Savvy: Leveraged Six Sigma Green Belt principles to achieve operational excellence, consistently exceeding performance targets and driving continuous improvement.Digital Transformation Champion: Spearheaded the successful implementation of a state-of-the-art warehouse management system, eliminating paper-based processes and achieving a 100% digital adoption rate. This resulted in significant efficiency gains and improved data accuracy.Supply Chain Superhero: Delivered a 95% order fill rate, consistently exceeding expectations with on-time and accurate shipments. This contributed to increased customer satisfaction and improved business performance.

Des Plaines, Il, Us

Operational Detective: Unearthed operational inconsistencies through meticulous root-cause analysis, implemented swift process improvements, and slashed paper consumption by 15%. These proactive measures boosted organizational efficiency and sent CSAT scores soaring by 10%, demonstrating a remarkable upgrade in the customer journey.Industry Elite: Recognized as one of the Top 40 Logistics companies in the US for 2019, my contributions extended beyond rankings. I played a key role in constructing one of West Jefferson Ohio's first 1 million sq ft warehouses, a testament to my commitment to innovative solutions.Tech-Savvy Innovator: Spearheaded the integration of Google Enterprise Solutions, streamlining business systems and unlocking new heights of productivity. I fostered a more agile and efficient work environment by embracing cutting-edge technology.

St. Louis, Mo, Us

Mooresville, Nc, Us

Bachelor Of Arts - Ba, M. Sociology M. Criminology/Criminal Justice

Associate Of Science - As, Aviation Maintenance Technology