Rebecca Cook Email and Phone Number

Director of Business Operations• Oversight - a team of 200+ employees in the field - administration team• Clinical - Work with the sales team to determine patient needs and requirements - Match employee to needs• Human Resources - set hourly wages and benefit packages - discover employee candidates and conduct recruitment interviews - onboarding of new employees - Background checks, collecting credentials, e-verify, fingerprinting - conduct merit reviews - conduct severance proceedings when needed• Sales Support and Customer focused - Direct point of contact (24/7) - Train and oversee the scheduling system in ClearCare - Weekends and off-hour support are on demand - Manage supervisory visits to ensure proper procedure and client care. Quality control. - Supplier relationship for office and field personnel - Proven capability of working to schedule - Develop and maintain business relationships (including hospitals and large care centers) - Grew business by over 750% (up from 400 billable hours to 3000+ hours - Proven negotiating skills for customer and employee satisfaction• Leadership - Create and Lead weekly meetings - Peer development, case reviews - Video negotiations with vendors

Manage Medallia surveys for Atlanta region (8 locations)Established consistent Pro-shop inventory for each location and expanded supplier relationshipsInitiated new directives for pro shop (merchandise, environmentally friendly RTD and club promotional material)Presented at General and Regional Manager meetingsControlled Atlanta Fitness schedules (Datatrak)Oversee and recruiting in Ultipro systemAssisted in establishing two new clubs in the Atlanta region

Public relationsManaging staff and schedulingConceiving and delivering promotions and parties - for charity and profitAccounting for bar resources , including cash, paychecks, entertainment, cash flow and Ohio lotteryResponsible for managing and ordering inventory par levels to ensure business profitabilityEnsure proper delivery procedure is followedTraining and schedulingAbility to supplement staffing schedules if needed