Becky Groves, Pacs Email and Phone Number

Inbound and Outbound calls with Physicians Offices, Hubs (Novo and Pfizer), TAMs, Insurance Companies, and Pharmacies, in regards to new referrals, patient inquiries, prior authorizations, and any other additional assistance needed regarding hGH specialty drugs. Specialty point of contact for high target offices, for all specialty pharmacy needs, providing excellent service with escalated issues to streamline high risk/rushed patients through the referral process. Increase of strong relationships between MDO's/Hubs and pharmacy to create loyalty due to consistent feedback, reliability, and assistance. Due to Increased loyalty between contacts, ability to bring new referrals, and keep territories well over 100% national attainment of sales goals. Strong relationships with outside sales partners, which increased to ten as of 2017. Detailed knowledge on prior authorization processes, requirements, appeal denials, and assistance with appeal processing. Mentor to inside sales team, providing assistance to the team and management with questions on escalations, guidance, and support. Previous assistance provided to AI, PAH, andCF drugs before transition to new role as hGH east representative.

Contract Job Set up and Billing, Time and Materials Invoicing for all companies (different rates applied to all), AIA and MSA Billing, Dispatching, Inbound Service, Lead, Trainer/Mentor, Warranty Management, Collection Billing, Creation of Policies and Procedures for training and team efficiency. Hired as Customer Service Administrative Coordinator and promoted within 45 days

Inside Commercial Representative – Commercial Inbound Sales and Service, setting up and servicing accounts, Upselling Lamptracker Products. Backup lead with taking escalations, outbound calls to upset customers and sales leads, Lead Trainer.Customer Service Representative – Residential Inbound Sales and Service, Setting up new accounts, Selling Think Green From Home Recycling Products, Services Existing Accounts, Retention, Lead Trainer

Business to Business, Outside Sales, Training in Savin and Konica Minolta, Appointment Setting, Explanation of Sale and Services, Closing and Servicing Accounts. Sales support prior to promotion to Account Executive