Proactively call customers for annual reviews.Cross sale to current customers Up sale endorsements to customers who called to service policiesQuote and sale policies to potential clientsUpload all customer communications to customer files.Process customer payments.Track and process all deposits.

 Promoted to Customer Service Specialist 1/2014 Obtained Service Representative of Year and Attend Circle of Excellence for 2013 Accomplishments Received several Bravo Awards for Recognizing Affinity Opportunities Acquired many Liberty Mutual Prestigious Diamond Awards for Referrals, Highest Quality Average Proactively offer policy reviews to help with retention of existing business Exceed Average Handle Time metric of 6:20 with a 4:43 result  Exceed Calls Per Hour metric of 3.40 with 3.75 calls per hour  Exceed Aux metric of 24% with 12.1% result Exceed Lead metric for Property and Casualty with a target of 2.5 and result of 4.31 per week Exceed Life Lead metric with a target of 1.25 and a result of 4.59 per week Exceed First Call Resolution with target of 66.40% and result of 69.62% Maintain licensing requirements for WV residential Property and Casualty Producer Train and Mentor all sales representatives in flood system Work with lean Systems to improve process efficiency, eliminate waste, and reducing customer pain points

 Promoted to Administrative Assistant 5/2005 Coordinate and train on all sales foundation activity Create monthly and quarterly customer rebates Generate weekly sales and gross profit reports per sales rep Report all Save our Sales activity to Vice Presidents and President Assist input of all school bid pricing Contributed in planning and coordinating sales meetings and food shows Classes on Excel and Word Accurately input customer orders Maintain good relationship with Sales Representatives

Daily deposits with some totaling over $1 MillionMonthly Audits of New Truck InventoryFigure and enter weekly time cards of all employeesAnswer multi line phone linesBonded by State of WV to do dealer trade paperworkAudit Service orders to verify all parts were correctly entered

Order Merchandise to make sure Sales Floor accurately stockedEnter all Employee weekly time in computerDaily depositsTrain and Supervise Newly Hired EmployeesUnload TrucksStock and Clean Sales FloorWeekly Corporate Reports