I provide the highest degree of technical support and respond to inquiries to our customers and Account Managers by accurately and professionally processing requests for price, delivery, returns, order status, order expedites, product literature, and technical product assistance.  I support sales growth efforts by proactively making prospecting calls and following up on quotes.

I provide the highest degree of technical support and respond to inquiries to our customers and Account Managers by accurately and professionally processing requests for price, delivery, returns, order status, order expedites, product literature, and technical product assistance.  I support sales growth efforts by proactively making prospecting calls and following up on quotes.

• Promoted to Customer Service Manager January 2014. • Promoted to Lead Customer Service Specialist in July 2010. • Oversee the day-to-day Customer Service functions of a large Service Center with multiple Service Units.• Ensure all of the Customer Service Specialists tasks are completed timely, a high level of performance is maintained and the standards are achieved.• Interview, hire and terminate staff as needed.• Provide the necessary tools and resources required to achieve expectations.• Partner with the Director of Operations and other leadership to assess the quality of customer interactions throughout the Service Center.• Provide coaching and guidance to continually improve the effectiveness in serving customers.• Ensure communication of company initiatives to the CSS staff.• Facilitate regular team meetings keeping employees informed about the Customer service goals and objectives.• Provide individual performance evaluations on quarterly and annual bases.• Direct and assign the daily, weekly, monthly Customer Service tasks ensuring timely execution to include a high level of accuracy upon completion.• Handle all escalated customer complaints.• Foster and lead a positive team environment.• Serve as liaison between customer service team, management team and corporate partners gathering information to resolve issues.• Ensure all customer interactions are consistently and accurately maintained in the system.• Provide level of Customer service that fosters Customer satisfaction and positions the Service Center to grow and retain Customers.

• Responsible for driving sales. • Maintain and replenish the sales floor.• Provide strong levels of customer service and ensure customer satisfaction. • Monitor store presentation and support brand consistency.• Receive payment by cash, check, credit cards, or automatic debits. • Issue receipts, refunds, credits, or change due to customers.• Maintain a clean and orderly checkout area.• Resolve customer complaints. • Consult with customers to resolve issues. • Provide information on procedures and policies.

• Substitute teacher for grades K-6. • Manage classrooms of 20-30 students.• Teach a diverse group of students a wide range of subjects. • Establish and enforced rules and procedures for maintaining order among the students. • Adapt teaching methods and instructional materials to meet students' varying needs and interests. • Instruct students individually and in groups, using various teaching methods such as lectures, discussions and demonstrations. • Implement the use of computers, audiovisual aids, and other equipment and materials to supplement presentations.

• Substitute teacher for grades K-6. • Manage classrooms of 20-30 students.• Teach a diverse group of students a wide range of subjects. • Establish and enforced rules and procedures for maintaining order among the students. • Adapt teaching methods and instructional materials to meet students' varying needs and interests. • Instruct students individually and in groups, using various teaching methods such as lectures, discussions and demonstrations. • Implement the use of computers, audiovisual aids, and other equipment and materials to supplement presentations.

· Substitute teacher for seven elementary schools in grades K-5. · During the 98-99 school years selected as a long term substitute in a Resource Room for students in Kindergarten, 1st grade, 3rd grade, and 5th grade. · Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. · Prepare, administer, and grade tests and assignments in order to evaluate students' progress. · Adapt teaching methods and instructional materials to meet students' varying needs and interests. · Develop and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, and storytelling.

· Substitute teacher for grades K-6. · Manage classrooms of 20-30 students.· Teach a diverse group of students a wide range of subjects. · Establish and enforce rules and procedures for maintaining order among the students. · Adapt teaching methods and instructional materials to meet students' varying needs and interests. · Instruct students individually and in groups, using various teaching methods such as lectures, discussions and demonstrations.