Rebecca Factor Email & Phone Number

Altus Afb, Ok

• Equal Opportunity authority for over 3,000 base members• Trained personnel in the proper steps to take to correct inequities discovered in selection, placement, employee development, training, promotion, working conditions, discipline, etc. • Managed and processed informal and formal complaints through interviewing, counseling, and following legal standards • Improved human relations climate for the base populace• Identified and developed solutions for problems within the hiring and promotion process of DoD civilians as well as job performance issues regarding protected group employees • Developed Equal Opportunity/Human Relations Education (HRE) training programs, briefings, and lesson • Utilized Citrix/Oracle military personnel database to update all newcomer training and personnel information

Maxwell Afb, Al

• Directed and lead day-to-day operations as the lead supervisor/IT manager of 8-person shop • Responsible for technical service of over 8,000 base members • Managed projects, prioritized, and executed Information Technology reporting requirements• Primary subject matter expert and liaison for 144 geographically separated units previously provided only minimal service• Head of training program for 8-person workshop – ensured all new personnel received expert on the job training of a computer technician • Provided technical assistance for 150-person organization in areas of records, publishing, administration, communications and office management functions • Tracked over 15,000 trouble tickets to resolution • Personally resolved over 2,000 trouble tickets within 18 months and average ticket open less than 48 hours

Master'S Degree, Human Resource Management, 3.7 Gpa

Associate'S Degree, Social Services

Bachelor Of Arts (Ba), Sociology, 3.7 Gpa

Associate'S Degree, Information Management