Rebecca Hewitt Email and Phone Number

Project Officer in Enterprise Data and Information Branch. Responsible for project management of customer data mart project (providing data marts to local health networks) and other projects as requested within the branch.

 Management and leadership of a multinational team for Access (scheduling and admissions) andRevenue Cycle (coding, hospital billing) electronic health record (EHR) applications using Epic. Project management of the Epic ‘Honor Roll’ program in 2021-2022, providing the organisation1.4 million Saudi Riyals grant (refer to ‘Projects’ below). Leadership of the Revenue Cycle project for the organisation, working with internal stakeholdersand external vendors to successfully integrate the EHR with a third party billing system (refer to‘Projects’ below). Chairing the monthly Access Committee, responsible for discussing and prioritizing enhancementsand adoption of new functionality within the EHR. Developed relationships with operational administrators and clinical staff to assist withoptimization of workflows and the system. Hiring and performance management for the unit staff. Providing mentoring and support to staff.

Team lead for multi-year implementation of Epic’s EHR within the organisation. Formed strong relationships with operational owners and end users to ensure successfulrequirement gathering. Created workflows and obtained sign off from end users. Project managed the requirements from a team perspective, ensuring we stayed on schedule andwork was being performed at a high level. Liaised with other team leads and managers to ensure cross-functional requirements were ontrack. Deliverables included building and configuration of scheduling and admissions processes, thehospital infrastructure and provider records. Participated in application, integrated and, finally, user acceptance testing, prior to the go-live. Responsible for overseeing the training of more than 300 staff by four trainers during the lead-upto go-live. Served as Patient Movement Lead and Printers and Workstations Lead during the implementationand at go-live. Responsible for planning and presenting Patient Movement Day, with more than 500 staffattending to review how to move patients around the hospital within the system. This is a criticalpart of the go-live process.

Oversaw small team of technical writers within the healthcare organisation.Responsible for: Writing and editing of official internal communications. Preparation of hard copy forms to be used in the medical record (using Adobe InDesign andAcrobat). Preparation of organisational policies and procedure manuals. Liaising with all levels of the organisation to ensure standardization and resolution of conflictswithin the written documentation. Editing of papers for professional journals. Preparation and editing of presentations both internal and external to the organisation. Collaborating with quality improvement department to prepare for Joint Commission International(JCI) accreditation survey in 2011 and 2014. This included:o Attending weekly JCI Team meetings to review status with a view to the upcoming survey.o Reviewing standards and identifying potential gaps that were not being met in currentpolicies.o Working with stakeholders to identify methods to close the gaps on required items.o Prepare report for the JCI Team on areas of concern for policy gaps.o Prepare all documentation requirements prior to the arrival of the surveyors.o Meet with the JCI Team and the surveyors to identify potential issues during the survey, andwork with the team to mitigate issues on the fly.o Participate in debrief and lessons learned after successful survey completions.