Walk customers through the process of installing the software on their machines and starting up the program for the first timeHelp customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problemSend technical documentation to customers who have lost or misplaced theirsRefer difficult cases to a senior analyst or support techAssume remote control over customers’ computers when necessary to resolve problemsMake hardware… Show more Walk customers through the process of installing the software on their machines and starting up the program for the first timeHelp customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problemSend technical documentation to customers who have lost or misplaced theirsRefer difficult cases to a senior analyst or support techAssume remote control over customers’ computers when necessary to resolve problemsMake hardware recommendations for customers whose machines cannot support the software Show less