- Serve as primary point of contact for customer support requests for Southern-Central Region high school, college and trade school clients - Onboard and train colleges and trade schools on managing students' application documents on the Scoir platform- Create internal guidelines and templates for support team to refer to for common questions - Assist clients with projects outside of Scoir product’s current capabilities and advocated for clients’ future feature implementations- Support Customer Success Managers and sales team in account renewal processes- Responsible for client organization using HubSpot to maintain up to date data on accounts- Escalate and resolve support issues requiring engineering assistance as needed

- Responsible for client organization using HubSpot to maintain up to date data on accounts- Provided the highest quality of daily client support and resolution of issues and feedback- Escalated and resolved support issues requiring engineering development assistance as needed- Assisted clients with special items and projects outside of scope of Scoir product’s current - Created educational materials for clients to reference on product for seamless management and use of Scoir product

- Managed ticket operations across multiple platforms including Ticketmaster, FeVo, and CRM to effectively sell to and service customers for all ticketed FAU sports - Served as point of contact for major season ticketholder accounts, continuously building the relationship to ensure retention and upsell where possibleTrained, recruited, and managed the day-to-day responsibilities of ticket operations staff including graduate assistants, interns and game day workers - Developed content for email marketing, FAUSports website and social media to promote sales- Assisted in coordination of game day logistics through selling of group packages that include national anthem performers, halftime entertainment, baseball buddies, Taggart Readers, etc.- Collaborated with marketing, development, and other athletic department staff to develop a creative and comprehensive marketing strategy to drive the continued value of FAU Athletics

- Employee of the Quarter for 2019 Quarter 1 with 89% season ticketholder renewal/retention rate- Serviced, invoiced, renewed, and managed about 150 assigned season ticketholders accounts- Assisted with overall management of ticketing at games and special events at Fenway Park such as concerts, season ticketholder batting practice, Winter Weekend, and field access- Provided superior customer service through frequent client interaction, proactive servicing, single game sales, seating assignment and relocation plans, emails, and CRM touchpoints - Closed sales, upsold, and completed servicing from inbound calls for all games at Fenway Park- Collaborated with multiple departments to create unique season ticket holder events and benefits- Directed email marketing campaigns for Red Sox Ticket Office emails

- Supported Sponsor Services team with fulfillment of contractual assets for 200+ sponsors including season tickets, individual game requests, innings in the Green Monster, pre-game ceremonies, promotions, tours, scoreboard messages, signage, and special events- Oversaw activation and fulfillment of sponsor commitments across social media and reports- Built and maintained strong professional relationships with assigned clients while delivering value back to the brand through seat/suite visits, phone calls, emails, various game-day and non-gameday events, and promotions- Executed all sponsored promotions including Marshalls seat upgrades, CarMax giveaways, videoboard promotions, tour passes, in-game activations, gate giveaways, and exit sampling

- Developed, planned, executed, and tracked team’s marketing plan including theme nights, promotions, and social media presence- Fulfilled game day promotional initiatives while providing hospitality for fans- Created content for social media to increase awareness and fan engagement while collaborating with team sponsors (all social media: rocredwings)- Directed special events at Frontier Field including Wings of Hope, LeSean McCoy Charity Softball Game, postgame concerts, Youth Baseball Buddies, Family Campout Night

-DIII Empire 8 College Athletics Office

- Communicated and interacted with team sponsors to arrange sponsorship nights and meetings- Assisted in oversight of promotional activities for regular and postseason home games- Managed team twitter account during games for live game updates

- Saratoga Race Course - Responsible for kiosk in clubhouse section - Set up store displays to promote merchandise- Accounted for store inventory using Microsoft Excel