Rebecca Kurkowski Email and Phone Number

- Engage young visitors and their families with fun, hands–on activities as they learn through play- Supported daily operations and maintenance of the early childhood exhibit along with providing care for four living exhibit animals- Presented an array of activities everyday to engage our young visitors in new and exciting experiments

- Worked closely with the Program Director and Executive Director to facilitate large group programming- Captured the attention of a large group while creating an inclusive atmosphere where all feel welcome- Taught daily programming activities to groups of 10-12 children at a time

- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room key.- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.- Answer, record, and process all guest calls, messages, requests, questions, or concerns.- Coordinate with Housekeeping to track readiness of rooms for check-in.- Supply guests with directions and information regarding property and local areas of interest.- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

- Assist in day to day operations by welcoming new clients, running errands, and ordering materials- Attend all business meetings and track new information for all projects- Create and maintain Microsoft Excel spreadsheets with all pertinent details and figures for each project

- Supervised swimming activities at the aquatics facility and ensured that policies, guidelines, and safety procedures were followed- Warned swimmers of improper activities or danger and enforced pool regulations and water safety policies.- Administered first aid in the event of injury, rescued swimmers in distress or danger of drowning, and administered CPR and/or artificial respiration, if necessary.

- Worked closely with the Program Director and Executive Director to facilitate large group programming- Captured the attention of a large group while creating an inclusive atmosphere where all feel welcome- Taught daily programming activities to groups of 10-12 children at a time

- Assisted Marketing Manager with the launch of a newsletter, The Beyond Collective, generating an open rate at 16% with a click-through rate at 2.4%- Contributed to the management of social media channels inclining Instagram, Twitter, Facebook, LinkedIn with respect to industry standards- Assisted with content scheduling via content management system WordPress- Thorough understanding of social media content scheduling system – Traject Social- Medium proficiency in Adobe Creative Suite – Illustrator, Photoshop, etc., as well as Canva

- Was responsible for leading 10-12 campers in daily activities and supervised campers at meals, overnight, and during all-camp activities- Completed lifeguard certification and supervised campers in boating, fishing, swimming or other water-related activities- Provided leadership to campers in all areas and acted as a role model in all areas of camp activities, including cleanliness, punctuality, chores, rules, and sportsmanship.

- Maintain high quality of guest service, picture presentation, guest safety and products- Train new and existing employees for all crew positions- Handle guest complaints- Assist in the maintenance of proper emergency, safety, and security procedures