Director of Customer Experience ● Built out customer implementation and onboarding programs to enable excellent customer experiences across our customer portfolio consisting of mid to large Fortune 500 clients.● Responsible for internal and external executive stakeholder engagement and improvement; service offering and pre sales support. ● Lead customer health checks, ensuring clients understand value realized, opportunities that still exist, ways to drive adoption, and new products and functionality they may not be taking advantage of. ● Client advisor to determine the best solutions for their specific needs. Recommend solutions, strategy execution and upsell opportunities. ● Customer relationship and partner management working closely with customers and 3rd party consulting firms to ensure platform aligns with parallel technology launches most commonly ServiceNow. Strategic Account Manager (Started October 2017) ● Trusted advisor to customers with focus on navigating the AI journey by supporting scoping, revenue, workshops, presentations, and demonstrations. ● Partner closely with product and engineering teams to drive roadmap and issue resolution as customer advocate for key F500 accounts.

Responsible for customer upsells and growth, renewals, and overall satisfaction. As Strategic Account Manager I support our customers day to day in helping drive overall business value from our solutions to support their business objectives. At Socrates we help our customers increase workforce productivity while providing a consumer like employee experience. Organizations have a wealth of great programs and technologies but often struggle with adoption as employees don't know where to go for what, they need to be trained on the different interfaces, and end up overwhelmed.

Aasonn (Acquired by Rizing HCM) 2016: #1 Sales Rep Globally across the organization 2016: 340% of Annual Quota 2016 President's Club Award Enterprise Account Executive● Closed over $7 million in services revenue, achieving 340% of 2016 annual quota with customer wins at key F500 accounts. ● Duties included territory planning, strategic selling, SF product demonstrations, and partner relationships. Solutions Services Account Executive (April 2015- December 2015) ● Directly supported over $6.3 million in closed revenue as primary solutions services manager, comprised of over 60 closed opportunities.● President’s Club Award for 2015● Presales partner for entire east coast sales team, drove detailed discovery scoping meetings, statement of work and contract creation, project pricing, and product demonstrations.

Castlight Health is revolutionizing the US health care system by bringing transparency to health care costs and quality and enabling consumers to receive the highest quality, highest value health care.Results & Responsibilities: •114% of plan 2014 for supported enterprise team, assigned SC closing 3.2 million in opportunities.•Strategic partner to enterprise sales team in the North East. Provide support throughout entire sales process from qualifying, discovery process, product gap/fit analysis, executive presentation through implementation scoping, and contracting.•Consultative approach to benefits management and health care cost savings. Subject matter expertise includes healthcare benefits, incentives, and reference based pricing.

Technical business partner to Sales Managers within the Mid and Enterprise space. Through product presentations and demonstrations I support business and revenue goals as well as provide input on the qualification of prospects and play a significant role in the creation of business strategies. I work with RSM's to establish specific account plans and strategies, analyze prospect’s requirements and propose the best possible solution. Create, configure, and deliver custom demonstrations to solve complex business needs. Respond to technical sections of RFI/RFPs as necessary.Throughout my tenure at SuccessFactors I worked in various roles including: • Senior Solutions Consultant, Northeast Enterprise• Solutions Consultant, Northeast Enterprise• Solutions Consultant, Northeast Mid Market ***President’s Club Award 2012 • Solutions Consultant, Small Business Global *** President's Club Award 2011• Platinum Account Manager ( June 2007- November 2010)