Our unique approach combines the science of culture change with the art of creative communication. We have helped many major national and international companies influence better, safer and more proactive work cultures. We offer a complete culture change solution that draws upon 20 years of experience in delivering successful programmes in health, safety, wellbeing and quality. At Tribe, we believe that employee involvement and engagement is the key to successful culture change.… Show more Our unique approach combines the science of culture change with the art of creative communication. We have helped many major national and international companies influence better, safer and more proactive work cultures. We offer a complete culture change solution that draws upon 20 years of experience in delivering successful programmes in health, safety, wellbeing and quality. At Tribe, we believe that employee involvement and engagement is the key to successful culture change. We take pride in the fact that lives have been saved, incidents have been minimised and workplaces have become healthier and more productive because of work we have done with our clients. On average our clients see a 30% improvement in incident and accident rates within 12 months and an 80% to 90% improvement in 3 to 5 years. Show less

Optimised CX by leading strategic planning and establishment of goals. Leveraging customer feedback to strategise methods of increasing retention. Improved processes, whilst influencing key decision making through real time customer retention forecasting for current and future years.

Promoted to CX Director role in fast-paced start-up environment based on ability to deliver solutions to issues ranging in complexity and fulfilment of financial goals. Enhanced clients’ productivity and reduced costs of human resource (HR) and payroll processes by securing consensus among stakeholders (internal/external) to build and rollout customer strategies.

Evolved clients’ employee and customer experience as subject matter expert (SME), by rolling out NPS programs and maximising use of voice of customer analytics. Expanded team by onboarding new, qualified CX associates. Bolstered company profile through networking at national industry events and facilitating conference workshops.

Expanded account spend by creating and delivering engaging customer business plans to internal and external stakeholders, whilst driving revenues by hosting risk mitigation workshops. Advised owners, operators, and developers on commercial building energy optimisation technologies as SME

Heightened annual spend and deepened client relationship by leading account team to upsell energy efficiency services to key energy supply clients.

Shaped new business opportunities as representative at industry events, tradeshows, and to non-/government groups, starting conversations and presenting changing legislation in respective industries. Stimulated expansion of sales team by overseeing recruitment, whilst co-creating proposal and business case templates

Constructed product standards for industry sectors: Consumer Electronics, Heating, Glazing, Insulation, IT & Domestic Appliances; Represented EST at events with industry, trade bodies, non/governmental groups, building up good relationships to discuss & present changing legislation in the respective area