Rebecca Nicholas Email and Phone Number
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Ability to drive large scale change efforts across a broad and diverse environment. Recent efforts include driving employee experience efforts for HP IT as well at Capital One. These includes large scale transformation for all associate support channels at Capital One - insourcing it’s internal service desk and shifting the entire support service portfolio to a real-time integrated system. Goals include driving a broad based set of change through large organizations to drive productivity improvements for both companies.Specialties: Leadership of change strategies and high performing teamsAwards: Recently received the Top 50 Women in Tech Award by the National Diversity Council
Centene Corporation
View- Website:
- centene.com
- Employees:
- 10
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Vp, End User Services And It OperationsCentene Corporation Aug 2020 - PresentSaint Louis, Mo, UsResponsible for managing end user services, engineering and delivery for over 70K employees. This includes transformation of its messaging and Citrix environments. Additional areas of focus is IT Operations including all manners of end user support - service desk, asset management, and ITSM processes.
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Director Of EngagementFacebook Aug 2019 - Mar 2020Managed a global Support team of 350 to support the fast paced and growing Facebook community of end users. • Developed a critical strategy to support this growth through transformation to new digital support engagements.• Deployed new technology to support the overall transformation needs to scale for critical growth. • Responsible for Technical New Hire Onboarding globally that was the first step in shifting to a digital support engagement. -
Vice President, Shared Tech, Power Up Innovation And SupportCapital One Jun 2016 - Aug 2019Mclean, Va, UsManage a staff of employees and contingents of ~500 employees and an overall cost portfolio of $85M.• Created and drove the overall Associate Support Experience for Capital One end users. This includes support and operations for: executives, events, site, branch, walk-in centers, service desk, device management, usability, support automation and capability transformation focused on 75K end users across 700+branches and sites. • the end users support experience including insourcing the service desk while developing a new foundational toolset deployment moving forward an overarching associate capability strategy. • Upskilled the overall organization while focused on improving support processes and radically transforming key processes such as Asset Management. • Developed an overall tech focus on the associate experience creating a UX team dedicated to delighting the associates with making every minute matter. • Instituted critical business processes resulting in an upgraded assessment of overall process maturity of the organization. • Built an innovation lab focused on usability and support readiness in efforts to mitigate impacts to associate productivity. Seen as a key Diversity and Inclusion leader with the Women in Tech effort for Capital One. Sought out as a thought leader in digital workplace transformation with multiple requests for industry speaking and engagements. -
Vice President, Workplace Experience ServicesHewlett Packard Enterprise Oct 2015 - Jun 2016Houston, Texas, UsEmployee Experience Services Organization – 7/2012 to present. Manage the overall Employee Experience strategy for HPIT services, including the end user operations for HP sites, myITpc facility operations, productivity devices and employee service desk. Key responsibilities: Drive developing strategy for employee experience working across traditional IT services as well as end user relevant applications. Focus on improving employee productivity with increased responsiveness through with the deployment of the myITpc centers (21 locations serving 50K employees to date) as well as improving our Customer Care service desk tools and processes. Management of the HPIT PC capital for the company ensuring improved hardware capabilities at the right cost at the right time. Ownership of the site based IT resources including the IT relationships with the country managing directors. Manage a staff of employees and contingents of ~550 employees and an overall cost portfolio of $75M. -
Vice President, Employee Experience It ServicesHewlett Packard Enterprise Oct 2012 - Oct 2015Houston, Texas, Us Employee Experience Services Organization – 7/2012 to present. Manage the overall Employee Experience strategy for HPIT services, including the end user operations for HP sites, myITpc facility operations, productivity devices and employee service desk. Key responsibilities: Drive developing strategy for employee experience working across traditional IT services as well as end user relevant applications. Focus on improving employee productivity with increased responsiveness through with the deployment of the myITpc centers (21 locations serving 50K employees to date) as well as improving our Customer Care service desk tools and processes. Management of the HPIT PC capital for the company ensuring improved hardware capabilities at the right cost at the right time. Ownership of the site based IT resources including the IT relationships with the country managing directors. Manage a staff of employees and contingents of ~550 employees and an overall cost portfolio of $75M.
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Site Telecom, End User Operations DirectorHewlett Packard - Global Telecommunications Nov 2010 - Oct 2012Manage the End User Operations for employee productivity products globally. Drive significant capital budget management for primary employee products: PC’s, office printers, mobile products and consumables. Including the global order management functions for all internal orders for infrastructure, service provisioning and MADO employee on-boarding. Key responsibilities: Drive strategy differentiation and delivery for the Site IT hands and eyes supporting L2 work for network, voice, and desk side support. Developed ‘myITpc’ productivity center for HP driving significant improvements for the overall employee support experience as well as improving the global HPIT brand. Manage global recovery centers with key productivity needs for the HP employees. Drive transformation for HP’s global telecom network, voice, data and contact center technologies. Insource key Telecom operations support resulting in compelling reductions in overall costs and production outages while ensuring globally standard processes. Manage a staff of combined employees and contingents of ~500 and a significant capital / operating expense portfolio.
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Senior It Director - Sap / Apo DevelopmentHp May 2000 - Nov 2005Houston, Texas, UsResponsible for Navigator Program, to implement advanced planning and optimization on an ERP platform, one of the top IT strategic project investments for IPG 1/1/2002 to present. Management of an SAP APO technology roadmap that dictates work for a globally distributed IT team of ~60 IC’s and managers with a budget of ~$12M, direct management of a team of 55 HP FTE with additional contractors of 3 to 6 FTE. Program was a major redesign of planning processes that required very strong business partnerships at global and regional levels to ensure meeting capability requirements. Initial pilot go-live in June 2003 achieved all requirements without major stabilization issues. Rapid follow on deployments of additional products and capabilities in progress with projected completion of the InkJet Hardware PL’s in November 2004,
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Senior It DirectorHp 2000 - 2002Houston, Texas, Us
Rebecca Nicholas Skills
Rebecca Nicholas Education Details
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San José State UniversityConcentration In Accounting
Frequently Asked Questions about Rebecca Nicholas
What company does Rebecca Nicholas work for?
Rebecca Nicholas works for Centene Corporation
What is Rebecca Nicholas's role at the current company?
Rebecca Nicholas's current role is Global Technology Executive experienced in gaining productivity improvements through business transformation..
What is Rebecca Nicholas's email address?
Rebecca Nicholas's email address is re****@****one.com
What is Rebecca Nicholas's direct phone number?
Rebecca Nicholas's direct phone number is +165085*****
What schools did Rebecca Nicholas attend?
Rebecca Nicholas attended San José State University.
What are some of Rebecca Nicholas's interests?
Rebecca Nicholas has interest in Children, Education, Environment, Human Rights, Animal Welfare.
What skills is Rebecca Nicholas known for?
Rebecca Nicholas has skills like It Service Management, It Strategy, It Management, Infrastructure, It Operations, Program Management, Change Management, Management, Process Improvement, Vendor Management, Itil, Integration.
Who are Rebecca Nicholas's colleagues?
Rebecca Nicholas's colleagues are Muhammad Usman, Robert Buchanan, Daron Smith, Rph, Aahivp, Kristin Kennedy, Ayla Jones, Naomi Nasshan, Anna Burch.
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