When people at all stages of their career need guidance, I provide them with a forum to work through transitioning from individual contributor to management, creating development plans to assist with employee obstacles, and helping to find their career path.

• Develop product roadmaps and business plans to achieve the strategic goals of the organization• Work across functional teams to ensure the operational readiness of new products• Creating a vision for new products, communicating to the organization to ensure success• Works to ensure products meet our members' known and unknown needs to remain competitive in the market.

Determining and executing strategic plans to improve products and efficiencies for the organization. • Led the integration team to merge new products into the organization, focusing on implementation, support, training, and documentation• Led the agile team in developing automation for Core processes, creating an additional 2600 hours to have employees perform other duties• Worked with cross-functional teams to achieve their identified strategic goals• Analyzed department processes to find efficiencies and improvements, providing recommendations to the executive team for approval

Building relationships and driving change to create an extraordinary conversion experience for my clients. • Tracked project progress and updates and monitored milestones and issues for accurate weekly reporting, resulting in customer satisfaction of 9/10. • Collaborated with implementation teams, third-party vendors to coordinate and organize inputs and logistics• Wrote a business case to allow the current seven project managers to manage eight projects a year, showing a 50% increase in productivity without increasing FTE headcount.• Presented two teaching sessions on communication and change management for the teams.

Drove revenue growth and reduction of operations costs through effective process changes that gained acceptance with the Professional Services teams.• Oversaw reporting functions to executive leadership for my cross-functional teams, including programmers, consultants, support, implementers, and project coordinators. • Exceeded revenue goals every year in the position with net revenue exceeding 13M each year.• Responsible for P& L, forecasting for staffing needs, and budget goals.• Collaborated with sales, marketing, and contract teams to ensure proper positioning of our products.• Creating an e-learning process reduced the touch time by 83.3%, resulting in increasing implementations without increasing FTE, and reducing backlog. • Maintained a customer satisfaction rating of 4.85/5.00 througout all the strategic initiatives• Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support the attainment of challenging objectives• Assessed all phases of the product lifecycle, including identifying and recommending opportunities for changes to unit stakeholders. • Served instrumental role in organizational transformation and implementation and participated in three successful large-scale corporate restructurings. • Led Professional Service team in delivery of waterfall to agile project, resulting in a decrease in implementation time of 30%.• Led an initiative as an early adopter of a new project management system, Changepoint, that was later used as the standard for implementation in other departments. • Wrote an enterprise business case that increased revenue by 4.9M through implementing a program manager role.• Yearly scored 4.21/5.00 or higher on 360 feedback from my direct report manager and my department. • Through people management and career development maintained a 94% retention rate.

Consulted with credit unions on best practices to create efficiencies with their loan and member operating systems, providing recommendations for ancillary products.• Conferred with existing and potential customers to assess requirements and propose optimal business• and software solutions.• Reviewed internal systems and organized training plans to address areas in need of improvement.• Tracked costs and expenses to compare with original budget and identify failure points.

Managed the operations of four branches and call center.• Oversaw the strategic plans for five locations, including the call center, to ensure financial goals were met each year.• Directed and project managed the remodeling and building of several locations.• Purchased and maintained all software and hardware for the branches, operated as the technical subject matter expert.