Rebecca Ormston Email & Phone Number

United Kingdom

Quinton, England, United Kingdom

- Scheduling & amending of orders (wash & rental) to meet customer requirements. Managing customer expectations by balancing their wanted equipment levels against their need (via current stock balances) and depot availability.- Arranging transportation with multiple hauliers with the aim to maximise both cost and efficiency as well as considering preferred suppliers- IFS – creating customer orders, purchase orders, purchase requisitions, invoices, new customer accounts, and customer contacts - Running and distribution of scheduled reports- Maintenance of customer account information on both systems – IFS and Lintracker- Contract management for commercial customers including annual price increases- IFS Aurena (CRM) key user including training of sales staff - Daily contact with both depots and customers to resolve queries, requests etc. - Fresh Desk – dedicated ticket system for customer communication- Maintenance of transportation log, sales requisition log, contract log- Maximisation of profit to Logtek whilst maintaining cost effectiveness and quality for the end user

Great Bridge

- Daily communication with engineers and customers- Plan jobs in for engineers 2-3 weeks in advance- Ensuring maintenances are carried out in line with customers scheduled contracts- Plan breakdowns to minimize travel time for both engineers and customers for both quick response times and in line with company drive time policies- Utilizing subcontractors nationally when necessary to ensure prompt response for customers- Ordering parts for both quoted and breakdown work as well as for engineer’s van stock and PPE - Meeting personal, branch and company KPI’s- Planning work to keep costs to a minimum and in line with expected profit margins- Completing jobs on the company system to ensure prompt invoicing

West Bromwich, West Midlands

- Raising customer invoices and ensuring the branch invoicing targets are met- Pricing up repair work retroactively and obtaining purchase orders from the customer- Checking and processing engineers timesheets and overtime- Raising and receipting of supplier Purchase Orders- Dealing with customer and supplier queries and to ensure query levels are kept low- Siebel Key User including involvement in user testing for system updates and support to staff within the company

Various

- Temporary administrative roles of various administrative tasks

West Bromwich, West Midlands

HR Administration- Maintaining personnel files- HR support to HR Manager and Director - HR support to staff- Maintenance of training records- Creation of training matrixFinance Administration- Petty Cash- Recording of company credit card use- Cheque cashing- Payroll assistanceMiscellaneous- Building lock up / Key holder- Fire Marshall - Marketing assistance- Event organisation- Event stewarding

West Bromwich, West Midlands

- Data Entry - Minute taking - Finance administration - Diary management - Database management - Collation of Board reports- Dealings with public including local Governors, Councillors and Business Owners

Bachelor'S Degree, Business Studies - Leadership And Management

- BA (Hons) in Leadership and Management - 180 credits as of May 2019

Nvq Level 3, Business Administration

A-Level, Psychology