• Responsible for daily deposit of premiums to the local bank branch.• Reconcile monthly Agent bank statements• Assist customers with Auto Refinancing through State Farm to help save them money.• Process Quotes and Applications for Auto/Home/Personal Articles/Umbrella/Recreational vehicles for new or existing customers.• Provide support to Policyholders by resolving questions or concerns they may have regarding their home owners and Auto insurance coverage, premiums, discount and make corrections to their policy. • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints• Help customers when they need to file a claim and get them through the claim process.• Provides empathetic, courteous, quality customer service in an accurate and timely.• Responsible for problem recognition, research, isolation, resolution and follow-up for the customer issues. • Run reports on previous clients that left agency or were declined previously to review if they are eligible for savings now.• Review office Inventory and order supplies as needed.

• Provide support to Policyholders/customers by resolving questions or concerns they may have regarding their home owners insurance coverage, premiums, discount and corrections to their policy. • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints• Provides empathetic, courteous, quality customer service in an accurate and timely.• Responsible for problem recognition, research, isolation, resolution and follow-up for the customer issues.

• Provides first level inbound telephone support for customers by troubleshooting, investigating and resolving questions and challenges they may be having with Sprint's products and services with an objective of resolving the issue in one phone call. • Provides empathetic, courteous, quality customer service in an accurate and timely manner in accordance with Sprint protocols. • Responsible for problem recognition, research, isolation, resolution and follow-up for the customer issues. Call activity for this position may be monitored for quality assurance.

• Responsible for initial MPLS configurations for customers with various interface configuration and routing protocols such as EIGRP, OSPF, BGP, and COS• Allocate and configure customer ports on Cisco 7500 and Cisco 12000 gateway routers• Assist other departments such as Physical Layer Provisioning, Activation, and IPNOC to meet customer's installation date• MPLS & IP troubleshooting and implementation.• Responsible for providing support to various large customer accounts• Coordinate various network-related customer activities including, installations, disconnects, moves, hotcuts (downgrades or upgrades) and rehomes of new and existing services with System and Network Engineers.• Resolve issues through troubleshooting and analyzing software configuration for all levels of management. • Occasionally serve as the acting supervisor when the supervisor is out of the office.• Work with ISC Support Group (ISC Customer Care Team) on complex configuration issues.• Experience in FMS, OESOTS, Oracle, UNIX, PMS, PCA, Ticket Management, ISC Tool, Netcracker (NRM)• Configure data tables for Sprint’s Packet Data Network. • Expert in data service configuration tools and systems that are used to process orders

Manage and provide updates to several Customer Excel files weekly.

• Provided quality technological support for different customer. • Extensive experiences in react testing, and identifying customer equipment configuration problems. • Provided timely responses to customer issues, and work diligently with customers, telco, and a variety of Sprint Internal groups.

Prepared proposals, statements of productivity within different groups for management on a monthly basis. Researched and regularly updated databases with relevant information for different military services. Assisted with customer presentations on-site and at customer locations for different military departments. Made travel arrangements, kept calendar of events, wrote and prepared correspondence for different Director's in different groups. Provided extensive administrative support for the Executive Director and higher military services. Experienced in: Experience working with Cisco 7500 and Cisco 12000 series routers. IBM and Macintosh systems. TDT2, SNAPP, CONFIG, Paradox, OpenMail, OESOTS, Data General (Unix), Prime (Primos), Oracle, FMS, Microsoft Word, Excel, PowerPoint, PROCOMM Plus, FileMaker Pro, PageMaker, and MacDraw, Windows 95, Windows NT, TRS, Racal Modems, Heinemann React Testing, Internet Connectivity, PMS, PCA RSNMS