Balance and prepare First Mortgage loan files for closing, with attention to accuracy and compliance. Communicate effectively with all parties of the loan process: borrowers, internal processors, underwriter, loan officer, title companies, investors, etc. Operate as loan officer for consumer Home Equity loans. Prepare monthly financial reports for senior leadership to track profit and loss. Review closed loan files and submit quality control audits. Receive, track, and forward trailing documents to investors.NMLS 2257600

Member Service Representative for a busy call center. Personal and team objectives:Manage multiple systems used for member contact, including call queue, emails, faxes, web chat, internal support tickets, and third-party agent tickets. Promptly resolve member requests regarding debit/credit cards, online baking, account statements, loans, payments, fraud/dispute claims, investment certificates, etc. Cross sell products and services.Complete related reports and maintain private financial records with strict attention to Federal compliance. Collaborate with partners to troubleshoot issues, document internal procedures, and facilitate innovative solutions. Maintain effective, professional business relations.

Review and ship mortgage servicing documents to investor custodian. Communicate with attorneys, county recorders and title insurance companies to retrieve or correct defective documents as needed. Maintain file records with strict accuracy objectives, subject to frequent audits. Apply technical knowledge of procedures and requirements within the mortgage servicing industry and county recording offices. Adhere to Federal and International laws regarding banking, fraud, and privacy protection.

Decorate and personalize cakes under strict USDA food quality standards and fast paced deadlines. Interact with members for order-placing and pickup. Maintain bakery safety and cleanliness during and after shift. Perform department inventories and order supplies. Support bakery associates and other departments as needed to ensure positive member experience in the club.

Verify and protect assets by performing daily merchandise inventories.Finalize audits and report accurate profit/loss numbers. Investigate discrepancies, collaborate with other departments to recover assets and reduce shrink. Educate associates on loss prevention practices.