I provide decisive leadership to centralized administrative support and records management teams in a startup environment. My teams are charged with multiple key projects related to unifying eight lines of business that were previously siloed. I set project goals, milestones, and deadlines. We research and analyze data, synthesizing information into standard operating procedures; new services; and training modules. We help manage change and encourage teams to become compliant with records management best practices and regulations.

Spearheaded the strategic vision of the Yarborough Branch Library, aligning collections, programs, and customer service with City and Library priorities, with a strong emphasis on diversity, equity, inclusion, and accessibility. I cultivated and nurtured productive relationships with community stakeholders, establishing mutually beneficial partnerships to enhance library offerings and community engagement. Furthermore, I acted as a prominent representative of APL during tours, outreach events, and conference presentations, effectively communicating the library's mission and impact to the public.• Transformed the customer experience by changing team culture, implementing enhanced services, and expanding programming and events, resulting in higher satisfaction and engagement levels.• Achieved significant growth in library usage, elevating the Yarborough Branch Library from 7th to 3rd place among all branches.• Continuously develop staff skills to be in alignment with evolving community needs.

In this temporary role, I managed and delivered strategic leadership for 11 branch locations, ensuring operational efficiency and continuous improvement. I directed and administered cross-functional team of 10 managers, fostering collaborative work environment. I communicated with executive team and Library Commission, sharing information with managers and assistant managers to provide timely, transparent information.• Contributed in the development and implementation of APL's new strategic plan, providing valuable insights and ideas.• Gathered, recorded, and analyzed metrics to identify trends and opportunities for improvement.• Recruited and on-boarded 6 assistant managers to strengthen the organizational structure.

I directed and managed the day-to-day operations of the Yarborough Branch Library, fostering a culture of excellent customer service while maintaining consistency and accountability. I spearheaded innovative programs and services, driving continuous process improvement to enhance the library's offerings and overall efficiency.• Skillfully interpreted the branch's history through engaging exhibits and informative tours, enriching visitors' experiences and promoting local culture.• Improved materials circulation processes, increasing efficiency and accuracy to better meet customer's needs.• Successfully resolved escalated customer complaints, utilizing strong conflict resolution skills to ensure satisfaction of customers.Additional Experience:Chief Librarian and Archivist, Albany Institute of History & Art, Albany, NYCurator of Archives and Manuscripts, Austin History Center, Austin, TXLibrary Manager, Museum of International Folk Art, Santa Fe, NMHead of Children's Department, Temple Public Library, Temple, TX