Rebecca Schierer Email and Phone Number

• Facilitate customer appointments and requests, using Booker software, to maximize booking for each spa professional in a fair and consistent manner. • Manage daily spa operations and process payment for services accurately to ensure daily reconciliation.• Create an inviting and relaxing experience to exceed client expectations. Educate clients on spa services, provide cross service and product recommendations. • Coordinate marketing efforts and manage website and social media sites to promote spa business. Create online marketing emails using MailChimp.

• Ensured the quality of NA Customer and Organization master data to support $115MM orders daily.• Wrote end-to-end work process documentation and training aids for internal and third party business partners for SAP and legacy databases.• Facilitated training of third party business partners based in Pune, India on work processes related to Customer and Organization Master Data maintenance. Continually reviewed and utilized measurements for improvement.• Acted as escalation contact for the third party data maintenance organization for resolution of data maintenance issues.• Consultant to internal business partners representing Customer and Organization master data expertise.• Managed the SOX (Sarbanes-Oxley Act) related audit process for NA Customer Master Data. Provided stewardship of data standards across many different organizations.• Experienced with SAP and Microsoft Office applications.

Provided administrative support to twenty sales representatives. Prepared business reviews and presentations. Handled customer inquiries.

Resolved customer payment discrepancies on invoices, working with customers, carriers, and P&G business partners.

Coordinated all activities for the sales training schools for the Paper and Packaged Soap US Sales Departments.