Sourcing venues for corporate clients

Personal Strengths (UK) Ltd is the company in the UK behind the SDI (Strength Deployment Inventory) and other inventories & services that help individuals and organisations improve their relationships and manage conflict more effectively.We assist people to transform their workplaces and lives by increasing their relationship effectiveness. Our relationship building resources and services offer easy and practical solutions to issues that are impacting organisational and individual performance.We are the only organisation in the UK who can qualify people to use SDI and complimentary tools within the Relationship Awareness suite of inventories and has been doing so successfully since 1883.My responsibilities are to ensure that existing and new clients are looked after and receive the help and support that we pride ourselves on.

Trinity Event Solutions provide a bespoke event service allowing clients to give responsibility for organising and delivering a variety of events from Awards ceremonies, Conferences, Exhibitions, Graduations to Gala dinners.Having started as a Conference Executive responsible for engaging with customers enquiring about venues, I was promoted to Senior Conference Executive and then Team Leader. I secured my role in July 2014 as Team Leader. I was responsible for managing a small number of staff, ensuring that service delivery is at the correct level. I have successfully built and managed strong and sustainable customer relationships, understanding their needs and delivering against their demands. Using my strong communications skills I lead by example, influencing and advising customer’s to maximise their satisfaction with our service delivery. I was required to identify and recommend venues, propose venues, prepare, plan and deliver site visits with clients and follow up with confirmation documents.

Returning to the Marshall Group provided me with a role which I was familiar with and I could work hard to fulfil the particular dealership I was employed by. I quickly made the role my own and was able to look at the wider services I provided, to play my part in improving performance. I again took the lead to organise the social events and Christmas Socials, booking venues, agreeing menu’s, taking orders, arranging transport and meeting specific individual needs. I was asked to work with Honda (bikes) to provide a display and exhibition in the Queensgate Centre, helping to arrange displays and staffing it for seven full days, interacting with members of the public from a variety of backgrounds, promoting the product and assisting with sales. I took ownership of organising a ladies night to promote products with potential female customers. I organised a number of attractions for the evening including cosmetic experts, manicures and arranged delivery of refreshments including a chocolate fountain. I designed the layout of the showroom, ensuring that the plan was adhered to on the night. I then acted as a meet and greet for the evening and ensured the showroom was returned to normal for the following day’s business. I suggested and organised a coffee morning in support of MacMillan Nurses who were holding a nationwide coffee morning to raise awareness and money for this cause. I sent away for the charity pack, sourced sponsored coffee and tea. I then encouraged staff at the dealership to provide cakes for the coffee morning. This was a success raising the profile of my dealership and valuable support for this worthwhile charity. I have taken on the displays in the showroom and offered alternative ways to show our products.