Rebecca Shell Email & Phone Number

Urbandale, IA, US

West Des Moines, Iowa, United States

Assist agents and insureds with billing questions on their commercial policies through inbound phone calls and emailsMaintain a strong knowledge of GuideOne’s billing system and be able to efficiently communicate billing procedures with insureds and agentsChange pay plans and payment methodsWalk insureds through creating a log-in on the customer portal.

Remote

Use active listening skills to assist Agents, Customers, and Mortgage Companies with billing and policy questions Research & resolve complex billing issues including but not limited to reinstatements, payment plan changes, and auto pay changes. Process policy changes including adding/removing vehicles or drivers, adjusting coverages and updating additional.