Rebecca Sheperd Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Area

San Antonio, Texas Area

Sold enterprise level compliance training solutions to new and existing accounts.Led customers through the setup, customization, and deployment of web-based training.

Business Development Specialist/Marketing Coordinator (8/2006-present)Develop and implement marketing strategies within the office equipment industry. Locate and develop business opportunities within cross industry products and new industry products.·create all marketing materials used in print, direct mail, email, online marketing, trade shows, and giveaways/promotional items·manage design & content of company website; update website to support marketing initiatives ·develop & maintain marketing calendar to effectively schedule marketing campaigns throughout the year·research business opportunities in new industries; manage sales contacts with these companiesAccount Manager – Southwest Region (1/2006-8/2006)Sales and customer service responsibility for accounts in 12 states. Increased sales at existing accounts and acquired new accounts.·maintained relationships with major accounts; solicited customers to utilize all services offered by Hytec ·determined qualified prospects within territory; managed sales cycle from beginning to end including mailings, calls, visits, and proposals·represented Hytec in face-to-face sales and prospecting trips, and at various industry trade shows

Consultant Support Specialist (2005)Provided training, motivation, and support for a team of 25+ inbound call center consultants. Monitored call performance and coached consultants on sales and service skills.·selected based on performance to receive group facilitation training and lead Consultant Focus Groups; recognized for success with Focus Group project·developed training materials and presentations that were eventually implemented center-wide ·proactively created a performance tracking system which greatly improved the accuracy of daily performance estimates·led team to maintain strong results throughout a 2 month absence of team leader/coachMember Retention / Customer Care Representative (2003-2005)Retained AOL members through product education, problem solving, and relationship building.·ranked in top 10% of Member Retention consultants nationwide (2004)·selected as a top performing consultant to travel to Toronto, CAN to provide support and training for phone consultants and management during the opening of a new call center·developed and implemented contests and incentive programs to motivate other consultants

Aftermarket Account Manager - Motorcraft (2001-2002)Sold and supported the Motorcraft brand to accounts covering half of Florida and part of Alabama.·achieved multi-million dollar account sales goals as well as customer satisfaction goals-gained high levels (often 100%) of account participation in regional and national directives·motivated accounts to build aftermarket (non-dealership) business by implementing contests and providing trainingCustomer Service Manager (2000-2001)Account management for market area of 18 Ford and Lincoln-Mercury dealerships; sold products and corporate programs directly to dealership owners & upper management.·trained service department personnel to ensure compliance with Ford's standards and expectations·handled escalated customer issues that rose above the dealer level, including Lemon Law & legal issues·improved customer handling and customer satisfaction ratings by creating contests and incentives·consistently ranked in the top 3 markets in the Orlando region for customer satisfaction initiatives

Sold casual and athletic footwear, inline skates, and clothing. Merchandiser for clothing department of large retail location. Responsible for overall presentation of merchandise, signage, pricing, planogram implementation, and daily restocking/inventory management.

Linux Admin/Rhcsa

Orthotics Certification

Mba, Marketing Focus

Activities and Societies: Masters Marketing Association Vice-President Central Charity Challenge

Bs, Interdisciplinary Studies (Education)

Mathematics Focus

Diploma, High School

Concurrently completed last two years of high school and first two years of college in the Texas Academy of Math and Science program.