Rebecca Simmonds work email
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Rebecca Simmonds personal email
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I am a trusted senior leader with a wealth of experience – identifying, building and empowering highly-motivated teams with a reputation for consistently delivering outstanding customer results. Attention to detail and creative leadership have been key attributes in my successful, multi-disciplined career, across the private and public sectors. I bring a unique ability to think pragmatically and understand the business context in which operational improvements can occur, whilst always maintaining a high level of commitment to people and culture.
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Director, Critical Customer CareCivicaCarterton, Gb
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Operations DirectorCivica Oct 2022 - PresentLondon, London, GbPensions Business Unit
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Operations DirectorCivica Oct 2021 - Sep 2022London, London, GbKey Achievements in Payments Business Unit• Upgraded entire customer-base twice to enable gateway compliance• Implemented ways of working enabling improved performance and customer delivery
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Divisional Operations Improvement DirectorCivica May 2021 - Sep 2021London, London, GbLocal Government Division
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Customer Services DirectorCivica Jan 2020 - May 2021London, London, GbKey Achievements in Housing Business Unit• Improved service desk performance and customer engagement• Developed and implemented a reference site program
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Program ManagerCivica Oct 2018 - Jan 2020London, London, GbKey Achievements in Social Housing Business Unit• Reduced customer escalations through governance, communication, and teamwork• Improved delivery quality through use of governance, team engagement, and improved ways of working
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Resourcing DirectorCivica Oct 2016 - Oct 2018London, London, GbKey Achievements in Digital Division • Women In Tech lead for Civica group • Led the transformation activities to support the acquisition of 3 organisations to create a Digital division
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Operations DirectorCivica Oct 2013 - Oct 2016London, London, GbKey Achievements in Reg Services Business Unit• Improved services delivery performance year on year by 35% through operational efficiencies, performance management, team engagement and management empowerment• Maintained £10m of year-on-year recurring revenues in a difficult climate, through improved customer engagement and enhanced key customer relationships• Created a governance model for project delivery, resulting in a 55% uplift (within 12 months) of projects delivered to time/cost/quality (model rolled out company-wide)• Received the annual Exec achievement award for being ‘a breath of fresh air’ and having ‘an energy to drive change within the organisation’
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Regional DirectorPeopleplus Uk Oct 2010 - Oct 2013Nottingham, GbKey Achievements (as A4e):• Accountable for the delivery of six welfare contracts (£44m income, 32% ops margin), dealing with three national governments and two funders through direct delivery (420 full-time employees and 40 offices) and 30 sub-contractors• Created, implemented, and embedded a performance improvement methodology which was accepted and taken by the DWP as an example of best practice for other providers • Brought a team together from three different regions, developed a regional strategy and collaborated with wider functional teams. Through productivity improvements, cost reduction and capitalising on growth opportunities, improved the regions profitability by 11% and compliance and satisfaction improvements by 15% in 6 months• Created an upward performance trend for the Hampshire district - 15% productivity improvement, as well as stakeholder and customer satisfaction improvements. Left with the contract package area performing the highest within A4e• Project managed the implementation of a ‘Customer Connect’ programme by consolidating seven local admin centres into one shared services operation, and procuring and implementing the telephony solution to deliver savings of £2m• Worked with the business and key stakeholders to define, develop and maintain the operational blueprint for the work programme which was then rolled out company-wide -
Transition DirectorResearch Council Shared Service Council Mar 2009 - Oct 2010Key Achievements:• Implemented and then managed a refined change delivery methodology and team structure generating headcount savings of £2m pa• Collaborated with an external partner and created, deployed and used a repeatable transition and change toolkit to manage the change programme for c15,000 staff resulting the effective implementation and adoption of the ERP system
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Director Of ServiceKelly Services Apr 2001 - Feb 2009Troy, Michigan, UsKey Achievements:• Reduced customer complaints, improved operational satisfaction, and reduced headcount by 25%• Brought together and led cross functional teams (120+ full-time employees) across process, quality, training, implementation, centralised contact centre, and payroll/billing/accounts receivable. • With a cost budget of £3m delivered a stable and operationally focused team, trusted by operations for collaboration and delivery -
Account ManagerExel Logistics Jul 1989 - Apr 2001Bonn, DeVarious Roles – Warehouse Manager, Project Manager, Account Manager
Rebecca Simmonds Skills
Rebecca Simmonds Education Details
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John Mason
Frequently Asked Questions about Rebecca Simmonds
What company does Rebecca Simmonds work for?
Rebecca Simmonds works for Civica
What is Rebecca Simmonds's role at the current company?
Rebecca Simmonds's current role is Director, Critical Customer Care.
What is Rebecca Simmonds's email address?
Rebecca Simmonds's email address is re****@****a.co.uk
What is Rebecca Simmonds's direct phone number?
Rebecca Simmonds's direct phone number is +4420776*****
What schools did Rebecca Simmonds attend?
Rebecca Simmonds attended John Mason.
What skills is Rebecca Simmonds known for?
Rebecca Simmonds has skills like Change Management, Strategy, Performance Management, Management, Leadership, Project Management, Stakeholder Management, Team Leadership, Training, Public Sector, Recruiting, Business Transformation.
Who are Rebecca Simmonds's colleagues?
Rebecca Simmonds's colleagues are Nigel K., Miriam Gomez Orozco, Ron Mccormack, Tim Samanchi, Robert Mitchell, Will Quinert, Mark Vanhoose.
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