•Allocating tasks and assignments to juniors and monitoring their performance•Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff; following up on work results•Monitoring and maintaining office supplies, making sure there is enough for staff and students•Handling customer enquiries and complaints•Ensuring filling systems are maintained and effective for business performance•Mentoring and disciplining office staff, where necessary•Analyse monthly statistics of sales and delivered revenue figures•Assisting with the development and management of open programmes•Continually improve current processes and procedures within the business •Identify new business opportunities and acquire business sales both for open programme and reserved events• Responsible for organising and managing approx. 10 trainers and making sure each trainer is delivering training each week• Arranging training and assessments such as booking hotels for trainers, organising transport and classrooms, organising and sending correct paperwork to trainers located across the country• Organising and Managing bookings for external training locations, making sure industry rules and regulations are adhered to• Organising and booking random Alcohol & Drug testing for employees• Responsible for day to day sales activities within the business unit• To enter and monitor safety critical hours worked of trainers and assessors into the‘working hours’ database. Reporting of any none conformances• Making sure correct paperwork is returned for audit purposes and chasing up trainers if necessary • Ensuring that delivery of training and assessments is cost effective• Making sure that the correct information is added into the companies TDO planner and thendistributed accordingly• Assisting with interviews and the recruitment of potential students wishing to undertake courses that will lead to potential careers on the railway

• Ensuring the safety of all passengers• Qualified in all areas of SEP including planned and unplanned emergencies, ditching, pilot incapacitation, fire safety, pool drills, restraint training, aviation medicine, and aircraft conversions• Fully trained in customer service including PST (premium service training)• Delivering and maintaining an exceptional standard of service at all times and making surethese are in line with the companies brand values• Maintaining an exceptional level of personal standards• Delivering excellent communication and listening skills

Conducting assessment days for the Carphone Warehouse and to recruit Sales Consultants for stores across the UK.• Working in partnership with the client to deliver successful assessment days hosting up to 30 candidates per assessment• Field based role requiring a considerable element of travel• Leasing with the office based resourcing team to accurately place candidates in storesacross the UK• Briefing candidates for interviews and assessments• Advising store managers around conducting interview and personally conducting interviews (where necessary)• Accurately recording feedback• Collating compliance documentation for successful candidates

Account management – Responsible for client and candidate engagement throughout the end to end recruitment process across a number of sectors including financial services, retail, travel and leisure, marketing and business services• Managed on average 5 – 10 vacancies at any one time, salaries ranging from £16,000 - £50,000• Billed £36,000 across a number of placements in 7 months

Ensuring all candidates received an exceptional experience throughout the recruitment process whilst providing a professional level of recruitment support for the business. I was responsible for sourcing and screening the most appropriate candidates for sales consultancy positions across specific regions in the UK.

Directed a small consultancy group with the Sport and Leisure Department of Stoke-on-Trent's City Council, in conjunction with Manchester Metropolitan University. Conducted market research into the marketing and promotion of the event venues across the City. Strategic recommendations were made and then presented based on findings in order to improve the Cities event portfolio.