Develop and implement strategic plans for systems development and integration.Manage the development and deployment of new applications and systems.Review and recommend technologies and tools best suited to meet the company’s needs.Define and manage system requirements and priorities.Ensure compliance with Federal, State, and Local Housing Laws.Monitor software performance and troubleshoot issues as necessary.Design and execute comprehensive training programs that align with the company’s strategic goals and objectives.Identify training needs through consultation with managers and on-site team members.Design and deliver training sessions, workshops, and materials using a variety of instructional techniques and formats.Evaluate the effectiveness of training programs through feedback, surveys, and assessment tools.Monitor and assess training and development program outcomes to ensure continuous improvement and impact on employee performance.Manage the training budget and resources effectively to optimize training delivery and cost-effectiveness.Stay informed about industry trends and best practices in training and development.

Develop and implement training strategies aligned with organizational goals.Coordinate training sessions, workshops, and seminars both in-person and virtually.Collaborate with department heads and HR to identify training needs and priorities.Design training materials and resources, ensuring they are current and effective.Evaluate training effectiveness through feedback and performance metrics.Provide operational support across different locations or departments as needed.Assist with staffing shortages or special projects requiring additional resources.Maintain flexibility to travel to different sites to support training and operational needs.Ensure compliance with company policies and standards across all locations.

Training Portfolio Managers on systems and processes. Created and implemented training program for current and newly hired Portfolio Managers. Awarded Portfolio Manager of the Year in 2019 and 2020.

Overseeing the management of investment properties on behalf of the owner. Portfolio size of 325 properties including student housing, conventional housing, single family homes, multifamily homes, townhomes, condominiums, and commercial units. Establishing rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracting tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services. Creating contracts with tenants by negotiating leases; collecting security deposit. Accomplishing financial objectives for owners by managing the collection of rents; paying bills; forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective action. Maintaining properties through investigating and resolving tenant complaints; inspecting occupied and vacant units and completing repairs; contracting with vendors.

Accountable for all day-to-day property operations, overseeing, and enhancing the value of the property. Responsible for supervising all on-site staff (i.e. Leasing Consultants and Maintenance Technicians). Ability to understand financial goals and operate asset in owners’ best interest. Maintaining accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.). Ensuring that all rents and late fees/check charges are collected, posted, and deposited in a timely manner. Responsible for enforcing the terms of signed lease agreements and applicable landlord/tenant laws. Providing constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance. Ensuring property is rented to fullest capacity. Utilizing marketing strategies to secure prospective residents. Setting and maintaining monthly and yearly budgets. Confirming that leasing staff techniques are effective in obtaining closing. Representing the company in a professional manner at all times.

Accountable for all day-to-day property operations, overseeing, and enhancing the value of the property. Responsible for supervising all on-site staff (i.e. Leasing Consultants and Maintenance Technicians). Ability to understand financial goals and operate asset in owners’ best interest. Maintaining accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.). Ensuring that all rents and late fees/check charges are collected, posted, and deposited in a timely manner. Responsible for enforcing the terms of signed lease agreements and applicable landlord/tenant laws. Providing constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance. Ensuring property is rented to fullest capacity. Utilizing marketing strategies to secure prospective residents. Confirming that leasing staff techniques are effective in obtaining closing. Representing the company in a professional manner at all times.

Training and managing leasing consultant staff. Working alongside the Property Manager to direct the sales efforts of the apartment community. Responsible for providing exceptional service to community residents, future residents, and the corporate management team. Providing the community with value and quality by assessing the needs of the client and providing a solution that coincides with the goals of the community that is also beneficial to all concerned parties. External marketing and advertising of the apartment community and available units.

Responsible for the rental of apartment units to ensure maximum occupancy at all times and high resident retention. Coordinating move-ins and move-outs, lease negotiations and renewals, and apartment showings. Advertising and marketing apartment homes to attract prospective residents. Ensuring paperwork of current and prospective tenants is completed accurately. Accepting and depositing monthly rent checks. Auditing apartment files. Experience with Yardi Property Management Software. Additional training classes taken through Grace Hill Learning Center.

Awarded “Employee of the Month” for customer service skills and ability to perform any task. Provided recommendations on how to promote product through functionality. Sold clothing line to customers using product knowledge and customer service skills. Trained new employees on the registers, in the fitting room, and on shipment.

Sold shoe line to customers using product knowledge and customer service skills. Provided recommendations for product placement. Merchandised handbag line to promote the product.

Organized and planned events for 50+ people, including an art show opening and symposium. Assisted Museum Coordinator with everyday tasks such as organizing material from past exhibitions and ordering office supplies. Curatorial Research for Contemporary Photography collection. Digitization of newspaper articles and images from past exhibits.