Rebecca Ward

Rebecca Ward Email and Phone Number

Community Director @ Gallery Residential
Huntsville, AL, US
Rebecca Ward's Location
Huntsville, Alabama, United States, United States
Rebecca Ward's Contact Details
About Rebecca Ward

Rebecca Ward is a Community Director at Gallery Residential. She possess expertise in lightroom, advertising, digital photography, copy editing, graphic design and 29 more skills.

Rebecca Ward's Current Company Details
Gallery Residential

Gallery Residential

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Community Director
Huntsville, AL, US
Employees:
217
Rebecca Ward Work Experience Details
  • Gallery Residential
    Community Director
    Gallery Residential
    Huntsville, Al, Us
  • Gallery Residential
    Associate Community Director
    Gallery Residential Aug 2024 - Present
    Huntsville, Alabama, United States
  • Appfolio, Inc.
    Customer Care Specialist
    Appfolio, Inc. Jan 2024 - May 2024
    Remote
    Provided timely and effective responses to customer support inquiries via phone, email, and virtual meetings, ensuring high customer satisfaction. Conducted product training sessions to enhance customer knowledge and usage of SaaS solutions, improving user adoption and retention.Utilized CRM tools such as Intercom and Salesforce to manage and track customer interactions, maintaining detailed and accurate records. Resolved technical issues and provided troubleshooting assistance for software-related problems, reducing downtime for clients. Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and effective solutions. Monitored customer feedback and identified trends to inform product improvements and enhance user experience. Developed and maintained knowledge base articles and FAQs to support self-service options for customers. Assisted in onboarding new clients, guiding them through the setup process and ensuring a smooth transition. Achieved and consistently exceeded customer service performance metrics, including response time, resolution time, and customer satisfaction scores.Participated in regular training sessions to stay updated on product features and best practices, ensuring the highest level of support for customers.
  • Rangewater Real Estate
    Assistant Community Director
    Rangewater Real Estate Aug 2020 - Aug 2023
    Huntsville, Alabama, United States
    Managed day-to-day operations of multiple properties across three markets, ensuring high standards of maintenance and resident satisfaction. Directed property leasing and sales efforts, achieving top 10 ranking in company-wide lease performance. Conducted comprehensive market analysis to set competitive rental rates and maximize property revenue. Supervised and trained staff in property management software, policies, and procedures, fostering a knowledgeable and efficient team.Oversaw budget management, including accounts payable and receivable, variance reports, and financial forecasting. Developed and implemented marketing strategies, including creating promotional materials and coordinating events to attract new residents. Facilitated resident relations by addressing concerns, resolving issues promptly, and ensuring a positive living experience. Conducted regular property inspections to maintain compliance with safety and regulatory standards. Coordinated with vendors and contractors for property repairs, renovations, and maintenance projects, ensuring timely and cost-effective completion. Managed lease administration, including application approvals, renewals, and terminations, maintaining accurate and up-to-date records. Utilized property management software such as Yardi and Entrata to streamline operations and improve efficiency. Implemented community engagement initiatives to build a sense of community and enhance resident retention. Mentor in the mentorship program.
  • Nashville Urban Winey
    Creative Director And Branding Manager
    Nashville Urban Winey Mar 2017 - Oct 2021
    Greater Nashville Area, Tn
  • Love And Exile Wines
    Director Of Brand Marketing
    Love And Exile Wines Mar 2017 - Oct 2021
    Nashville, Tn

Rebecca Ward Skills

Lightroom Advertising Digital Photography Copy Editing Graphic Design Photojournalism Fashion Image Manipulation Event Photography Commercial Photography Editorial Portrait Photography Photoshop Video Editing Portraits Photography Magazines Image Editing Adobe Creative Suite Video Social Media Marketing Mac Event Planning Social Media Social Networking Fine Art Creative Direction Indesign Editing Microsoft Office Art Public Relations Marketing Management

Rebecca Ward Education Details

Frequently Asked Questions about Rebecca Ward

What company does Rebecca Ward work for?

Rebecca Ward works for Gallery Residential

What is Rebecca Ward's role at the current company?

Rebecca Ward's current role is Community Director.

What is Rebecca Ward's email address?

Rebecca Ward's email address is li****@****ail.com

What is Rebecca Ward's direct phone number?

Rebecca Ward's direct phone number is +180424*****

What schools did Rebecca Ward attend?

Rebecca Ward attended Savannah College Of Art And Design, Duke University.

What are some of Rebecca Ward's interests?

Rebecca Ward has interest in Photography, Fine Art, Music.

What skills is Rebecca Ward known for?

Rebecca Ward has skills like Lightroom, Advertising, Digital Photography, Copy Editing, Graphic Design, Photojournalism, Fashion, Image Manipulation, Event Photography, Commercial Photography, Editorial, Portrait Photography.

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